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Job Summary: Accenture is seeking an IT Customer Service Representative to manage the delivery of systems and services, resolve incidents, and serve as a Subject Matter Expert (SME) in a GenAI-driven environment. Key Highlights: 1. Collaborate on an innovative technology project 2. Become a Subject Matter Expert (SME) in IT 3. Foster professional development and continuous growth At Accenture, technology drives our transformation. We seek individuals eager to learn, grow, and work with cutting-edge tools to solve real-world challenges. We integrate generative AI (GenAI) into our projects to accelerate innovation, optimize processes, and deliver impact across multiple industries. We have over 1,600 professionals dedicated exclusively to GenAI, backed by a global network of more than 40,000 data and AI experts. This approach is strengthened by strategic investments, over 35 technology alliances, and more than 25 GenAI studios distributed globally. Join our Technology teams and discover how you can be part of this evolution. We are looking for new talent to join our Information Technology Operations team, where you will have the opportunity to collaborate on the project. The client is a global provider of insurance and financial services. **Responsibilities:** As an **IT Customer Service Representative**, you will be responsible for managing the delivery of IT systems and services in production. Your daily activities will include managing incidents, problems, and service disruptions, as well as conducting investigations and restorations. You are expected to work independently and become a **Subject Matter Expert (SME)**. Active participation and contribution to team discussions, as well as delivering solutions to work-related issues, are required. You will also facilitate effective communication between technical teams and end users. **Technical Requirements:** * Microsoft Azure – Advanced Level (P3\) * Microsoft Intune – Advanced Level (recommended) * Microsoft PowerShell – Advanced Level (desirable) * English B2 * Experience in the role of at least 3 years Growth Opportunities: We foster professional development and continuous growth through training, certifications, and challenging projects to advance your career. Culture and Benefits: Accenture promotes diversity, innovation, and work-life balance. A unique workplace—discover the benefits we offer you: Pedidos Ya ‍ ️ Swiss Medical health insurance at no cost for you and your primary family group Connectivity Reimbursement 100% subsidized gym membership Flexible vacation balance Flexible working hours Subsidized certifications Birthday day off Bonuses Accenture Days: 5 additional days off per year. Flexible benefits package ‍‍‍ Extended Parental & Maternity Leave Childcare financial assistance and many more ➕! We have offices available in CABA, Córdoba, Mar del Plata, and Rosario! And if you are located in other provinces, our positions are remote, enabling you to work from home! AT ACCENTURE, EQUALITY DRIVES INNOVATION *Did you know Accenture was named the world’s most diverse and inclusive company? We believe the workforce of the future is an equitable one for all.* *All employment selection decisions will be made without distinction, exclusion, or preference based on race, color, gender, sexual orientation, disability, age, religion, political or trade union opinion, nationality, socioeconomic origin, or any other grounds stipulated in applicable legislation, which would nullify or impair equal opportunity or treatment among candidates.*