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Summary: This role involves owning the customer onboarding process, setting up integrations, understanding operational workflows, and providing technical support to ensure successful platform adoption for global e-commerce entrepreneurs. Highlights: 1. Empowering entrepreneurs in global e-commerce 2. High-impact role in a strategic and growing market 3. Collaborate with top-tier product, engineering, and sales teams At Base, our mission is to empower entrepreneurs to succeed in the global e\-commerce landscape. We provide a technology platform that revolutionizes their online sales operations. Our international team, spanning from Europe to the Americas, delivers a comprehensive, all\-in\-one solution to thousands of merchants worldwide. We offer seamless integrations with industry leaders, including Amazon, eBay, Shopify, DHL, and FedEx. However, we are more than just a technology company. We are one of the fastest\-scaling platforms in the sector, having achieved 15x growth over the past three years. We cultivate a culture where tangible impact and collaboration are paramount, with our team being the driving force behind our innovation. If you are driven to shape the future of global e\-commerce, we invite you to apply. Your opportunity awaits. **Requirements** * 3\+ years of experience in technical implementation, onboarding, or consulting at a SaaS or e\-commerce company. * Strong knowledge of integrations with platforms like Tiendanube, Shopify, Mercado Libre, and ERPs. * Understanding of e\-commerce workflows and ability to map them to system configurations. * Comfort with APIs, system configuration, and basic scripting concepts. * Familiarity with warehouse or fulfillment processes (WMS, pick \& pack, etc. * Organized, proactive, and hands\-on problem\-solver with strong execution skills. * Excellent communication skills with both internal teams and customers. * Based in Buenos Aires. Responsibilities* Own the onboarding process for new customers—from kickoff to go\-live. * Set up integrations with sales channels (Tiendanube, Shopify, Mercado Libre), ERPs, and logistics partners. * Understand each merchant’s operational workflow and tailor configurations accordingly. * Support customers during the first weeks to ensure proper usage and adoption. * Troubleshoot technical issues, escalate bugs or feature requests, and ensure resolution. * Help document implementation processes and contribute to improving onboarding playbooks. * Collaborate closely with Product and Customer Success teams. **Benefits** * Be part of a global company with a proven product and active LATAM expansion. * High\-impact role in a strategic and growing market. * Work directly with top\-tier teams in product, engineering, and sales. * Hybrid work model, competitive compensation, and real opportunities for career growth.
