Customer Service Operator

Description

Position Summary: We are seeking a dynamic and proactive Customer Service Operator to handle calls, incidents, and emails at Verisure Argentina. Key Highlights: 1. Part of a leading multinational company in security systems. 2. Professional development and learning through e-learning platforms. 3. Access to special pricing on top brands and exclusive discounts. **Let’s Match to Empower Each Other!** Our team continues to grow — and you can be part of it. We’re looking for a dynamic, proactive individual ready to embrace the challenges faced by our Operations team. Your next professional challenge awaits at **Verisure Argentina**, a **Great Place to Work**® Argentina certified company. We invite you to join a leading multinational company in the Security Systems sector, whose positioning centers on innovative technological solutions, system connectivity, and customer experience. We operate in 18 countries worldwide and boast over 35 years of market presence. We are currently seeking a **Customer Service Operator**. **✅** What will your responsibilities be? * Receiving and managing incoming calls requiring customer service support. * Managing incidents jointly with other departments (complaints and/or modifications), specifying the customer’s exact needs. * Managing email inboxes (internal and external). **✅** What are we looking for? * Completed secondary education (mandatory) * Availability to work **in-person** at our Palermo offices * Flexible availability. Fixed schedule; vacancies available for the mid-shift (10:00–19:00) and late shift (12:00–21:00). **Work schedule: 5 working days \+ 2 days off** (days off rotate monthly): Friday/Saturday \- Saturday/Sunday \- Sunday/Monday \- Monday/Tuesday \- Tuesday/Wednesday \- Wednesday/Thursday \- Thursday/Friday. * Minimum 1 year of experience in similar positions. * Intermediate Microsoft Office proficiency: Excel. **✅** What do we offer? * Swiss Medical health insurance for you and your immediate family, starting from the 7th month. * Gym network and comprehensive wellness program via Wellhub. * Professional development and learning through e-learning platforms and training sessions. * Exclusive Benefits Platform: access to special pricing on top brands. * Discounts at major universities and educational institutions. * Investment platform with personalized advisory services. * Exclusive Group Bimbo discounts. * Employee discount on Verisure alarms. We understand that organizational culture is key when choosing your next professional challenge. For this reason, we’d like to introduce you to Verisure Argentina’s DNA so you can learn about our value proposition — one that makes us one of the best companies to work for in our country: * Passion in everything we do. * Commitment to making a difference. * Continuous innovation. * Winning as a team. * Trust and accountability. At Verisure, we are committed to fostering a diverse and inclusive workplace, recognizing that diversity of thought and background only strengthens and drives innovation within our teams. We reject all forms of discrimination and prejudice and believe in equitable access to opportunities for all individuals, regardless of gender, age, disability, race, sexual orientation, or any other factor. If you feel aligned with these values, we invite you to join Verisure Argentina to protect together what matters most to us!