Customer Service

Description

Job Summary: We are seeking a proactive and responsible professional for remote customer service, ensuring high-quality customer experience and key operational support in frozen food distribution. Key Highlights: 1. Customer service, sales, or commercial advisory experience. 2. Active management and operational decision-making within the area. 3. Requires learning ability and commitment. At ICEFERAS SRL, we are looking for a candidate to fill the position of Customer Service – 100% Remote Modality. We are a well-established company in the sector dedicated to frozen food distribution, distinguished by our personalized service and our role as a strategic partner in our customers’ healthy nutrition. We seek a professional capable of representing the company responsibly and with sound commercial judgment, guaranteeing high-quality customer service. This is a key operational position within the company, requiring a high level of responsibility and daily follow-up, as well as active management and operational decision-making within the role. Main Responsibilities: - Management and handling of the corporate WhatsApp channel. - Management of an active client portfolio. - Comprehensive order reception and follow-up. - Coordination of deliveries. - Resolution and control of incidents, plus daily operational information handling. - Dispatch management to interior regions via frozen-food transport services. Operational Management and Logistics Knowledge: Although direct coordination of trucks or the logistics department is not required, the candidate must: - Know which transport service is used according to locality or province. - Maintain up-to-date information on dispatch days, receiving hours, and estimated delivery times. - Take orders considering the corresponding logistics scheme. Correct order entry depends on this knowledge, which will be provided through internal training upon onboarding. Requirements: - Female (mandatory). - Minimum 2 years of verifiable experience in customer service, sales, or commercial advisory (preferably in distribution companies). - Not currently enrolled in studies requiring physical attendance or online connection during working hours. - Excellent written communication skills. - Operational judgment and ability to anticipate errors. - Organized and methodical. - Tolerance for working under pressure. - Professional attitude in interactions with clients and team members. - Proficient use of digital tools and online organization. Work Modality: - 100% remote work (home office). - Full-time schedule: Monday to Friday, 9:00–18:00. - Immediate start. Learning ability, responsibility in applying information, and commitment to mastering the operational scheme in the short term are expected. We seek a candidate capable of sustaining daily workload volume without compromising order or accuracy. We value motivation and commitment. If your profile matches this opportunity, we look forward to your application!. -Requirements- Minimum Education: Secondary School Years of experience Age: Between 25 and 40 years Knowledge: Follow-up, Sales, Customer Service Keywords: care, costumer, cliente