Call Center Coordinator

Description

Position Summary: We are seeking a Call Center Coordinator to lead and supervise the Collections team, proposing and defining objectives aligned with the organization's goals. Key Responsibilities: 1. Leads and supervises the call center collections team. 2. Defines and coordinates objectives for the call center team. 3. Analyzes and improves call center operators' performance management. We are a leading financial credit company with over 38 years of experience in the country. At Cartasur Cards S.A., we specialize in personal loan sales. We are currently looking for a Call Center Coordinator to lead the Collections team. · What knowledge do you need? Call center management. Knowledge of early and late-stage collections management. + 2 years of experience in this position or similar roles. Advanced Microsoft Office skills. Academic qualifications complementing this role will be valued. What will some of your responsibilities be? Supervise the call center team by conducting follow-up, control, and support activities. Propose and define clear, achievable objectives for the call center team aligned with the organization’s overall goals, ensuring their achievement through coordination with Planning and appropriate monitoring. Analyze call center operators’ handling times, as well as quantity and quality metrics. Identify deviations and improvement needs in operators’ performance management based on service quality reports. Prepare operator performance management reports and dashboards for presentation to department heads and management. Manage building maintenance, cleaning, supplies inventory, etc. · Direct employment with the company. Indefinite-term contract. · Full-time schedule: Monday to Friday, 9:00 to 18:00. Work modality: On-site. Location: Lomas de Zamora Centro. · Some of our benefits for you: 2 Flexible Days per year. Premium health insurance for you and your family. Sport Club discount. Handbag insurance. Unilever Benefits Program. Language course discount. Access to preferential-rate loans. Gifts on special occasions. Events and celebrations. Training opportunities. If you meet the above requirements and are motivated to face new challenges, we invite you to join a company continuously growing and evolving in the financial market! · Apply now and start building a successful future!. -Requirements- Minimum education: High school diploma 2 years of experience Keywords: resident, supervisor, team leader, assistant manager, responsible person, coordinator, manager, captain, call center, teleoperator, telephone operator, telephonist, telephone-based