As a Maintenance Supervisor, you will be responsible for overseeing the work of the Help Desk operators at ATC's NOC. This includes ensuring 24/7 operation of the various products in ATC's Fiber Optic portfolio in Argentina, which are managed by the Help Desk team. The main objective is to ensure the proper handling of corrective tickets managed by the ATC NOC Help Desk team. This involves not only following up with maintenance providers but also managing communications with ATC's clients in each case. Our Basic Principles are the foundation of our culture, and we are focused on achieving continuous success by thinking long-term, leading with values, and creating value through decisions. Come grow your career with us! American Tower takes pride in being an equal opportunity employer and will not discriminate against any applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, family status, disability, military or veteran status, genetic information, pregnancy, or any other characteristic protected under applicable law. Our vision is to make wireless communication possible everywhere. American Tower provides the wireless infrastructure necessary to enable a connected world: outdoors, indoors, and in urban and rural locations. We are one of the largest real estate investment trusts (REITs) globally and a leading independent owner, operator, and developer of wireless and broadcast communications real estate. Our global portfolio includes approximately 221,000 sites, with over 43,000 in the U.S., and is experiencing consistent growth. Headquartered in Boston, Massachusetts, American Tower has offices across the United States and in 25 countries worldwide. Our success is rooted in the potential of the people who make up American Tower and the power of local teams in our offices and sites across 26 countries. As a global leader in a dynamic industry, we are building a solid platform for continuous growth, empowerment, and success for every employee. American Tower’s success is built on the talent, experience, and potential of our employees. As a global company, we strive to leverage the strength of our global network to foster teamwork across our facilities and offices worldwide. Working at American Tower offers the opportunity to collaborate with colleagues from different countries, diverse backgrounds, and varied life experiences. We invite you to live our ELEVATE value proposition: Elevate your impact: We help drive digital infrastructure forward globally. Our teams make a difference every day, helping build a more connected world. Elevate our potential: We offer many paths to explore personal and professional development. Our teams are inspired to expand their vision of what is possible. Elevate Our Shared Success: Our goal is to achieve peak performance, for both our employees and our company. Our teams support each other through daily connections and collaborations so we can grow together. * Knowledge of FTTH|GPON network architecture. * Basic configuration and troubleshooting of network equipment such as routers or switches. * Experience with GIS tools (desirable). * Experience in NOC and/or Help Desk areas as a Supervisor. * Ticket management in systems like ServiceNow. * Ability to read field measurements using Power Meter, OTDR, IOLM, etc. * Ability to read fiber optic network diagrams. * Understanding of measurement units such as dB, dBm, mW, etc. * Proficiency in using multiple tools for incident troubleshooting. * Availability and adaptability to operational changes. * Positive attitude. **Education and Experience:** * Telecommunications Engineer / Technician. Experience in supervisory roles within NOC and/or Help Desk areas. * Intermediate English proficiency. * Manage the maintenance operators team (Help Desk). * Act as the first escalation point for the NOC Help Desk team. * Ensure proper execution of tasks by the NOC Help Desk team. * Participate in the design of new processes to improve network operations. * Coordinate the work of various maintenance contractors. * Serve as the point of contact for our clients regarding corrective network tickets. * Ensure team involvement in improving various network performance indicators. * Analyze corrective cases and take actions to enhance customer experience and/or improve overall operational management. * Generate reports requested by NOC Management and/or clients. * Participate in weekly operational follow-up meetings with each contractor. * Manage the schedules of the entire Help Desk team to ensure 24x7 operation. * Promote teamwork and continuous training/improvement of maintenance analysts.