Collections Call Center Operator

Description

Job Summary: Make outbound calls to delinquent customers, handle inquiries about payment agreements, and manage collections while maintaining professional and empathetic communication. Key Highlights: 1. Effectively manage calls for debt collection. 2. Ensure goal achievement through professional and empathetic communication. 3. Handle calls regarding payment agreements and account statements. -Make outbound calls to delinquent customers. -Answer inbound calls related to payment agreements and/or account statement inquiries. -Effectively manage inbound and outbound calls for debt collection. -Ensure achievement of established goals by maintaining professional and empathetic communication with customers in alignment with company policies and procedures.-Requirements- Minimum Education: University graduate 1 year of experience Knowledge: Negotiation skills, Telephone customer service, CRM, Financial statements, Collections management, Customer service Keywords: operator, operario, operator, callcenter, teleoperador, telefonista, telephonist, telefonico