Help Desk Operator – Technical Support

Description

Job Summary: This role involves providing technical support through various channels, managing incidents in ServiceNow, analyzing errors, and documenting procedures. Key Responsibilities: 1. Telephone, chat, email, and ticket support 2. Ticket management in ServiceNow app and incident resolution 3. Ability to analyze and resolve technical issues **Job Description:** *At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.* *Our DXC account teams advise, create, orchestrate and drive value for customers by bringing the best of DXC to our customers. Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas, insights and experience to create a plan for addressing those needs.* **What you'll do:** * Telephone, chat, email, and ticket support. * Ticket management in ServiceNow app. First-level incident handling and resolution. Error analysis and decision-making. * Documentation of incidents with basic and relevant data. * Identification and management of mass incidents. * Proficiency with Windows tools (Office suite, O365\). * Updating and documenting knowledge, and creating/updating procedures/instructions. **Who you are:** * Ability to effectively analyze and resolve technical issues (related to hardware and software). * Minimum 6 months’ experience in help desk with telephone support. * Excellent oral and written communication skills for incident logging in management tools. * Proactive assistance to prevent or reduce problem recurrence. * Agility and willingness to acquire new knowledge and adapt to change. * Completed secondary education. * Candidates with studies in computer science/systems/programming will be valued. *Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.* At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in\-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. **Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.**