**BPOD latam** is looking for a person to support our team as **Digital Customer Success Manager** in **Buenos Aires, Argentina.** **Mission:** The Digital Customer Success Manager is responsible for delivering scalable, fully digital customer success operations. This role focuses on managing a large portfolio of accounts using automation, data intelligence, and standardized playbooks. The mission is to drive onboarding, adoption, renewal, and expansion within a fully digital model, maintaining customer satisfaction and efficiency at scale. **Key Responsibilities:** * Create and manage automated onboarding processes (emails, videos, tutorials, webinars) to ensure smooth product adoption. * Execute playbooks aligned with lifecycle stages (Onboarding, Adoption, Renewal \& Expansion, Loyalty) with a digital\-first engagement approach. * Continuously segment accounts based on ARR, risk level, and upsell potential, ensuring targeted engagement and prioritization. * Monitor product usage and adoption to detect early risk signals or identify additional sales opportunities, triggering proactive playbooks. * Manage communication through predefined emails or other types of messaging, ensuring consistency and proactive engagement. * Support automated renewal workflows and identify expansion opportunities through usage data and adoption trends. * Run NPS and CSAT campaigns, as well as other types of surveys, triggering automated follow\-ups and retention actions. * Maintain and promote self\-service resources and customer communities to reduce reliance on direct support. * Deliver periodic reports and dashboards with metrics on adoption, engagement, and renewal. **Requirements:** Minimum 3\-5 years of experience in related roles. Proven experience with automated onboarding processes, renewal workflows, tracking, and retention actions. Bachelor’s degree in Computer Engineering, Social Communication, Information Technology, or related fields. Advanced level of English required. *We value diversity and believe that an inclusive environment is essential for innovation and success. Come and join the team and bring all your expertise.*