Wonderful - Forward Deployed Engineer

Description

Summary: Wonderful is seeking a Forward Deployed Engineer to solve high-impact, real-world problems alongside enterprise customers by designing, deploying, and iterating on AI-driven solutions. Highlights: 1. Solve high-impact, real-world problems with enterprise customers 2. Own projects end-to-end from problem definition to launch and iteration 3. Partner with customers to understand operational challenges and success criteria **Forward Deployed Engineer (FDE)** **ABOUT Wonderful** Wonderful enables enterprises to build, test, deploy, and monitor AI agents for their most complex needs, serving customers and employees seamlessly across voice, chat, email, and back\-office systems in any language or cultural context. **Role Overview** ================= As a **Forward Deployed Engineer (FDE)** at Wonderful, you’ll solve high\-impact, real\-world problems alongside enterprise customers and own work from first principles through production outcomes. You’ll work directly with customers to understand critical workflows, design AI\-driven solutions, and deploy agents that operate reliably in production. You’ll own projects end\-to\-end from problem definition and system design to launch and iteration \- and be accountable for real business impact. This is a hands on\-generalist rolefor engineers who enjoy navigating ambiguity, learning quickly, and working across systems while partnering with enterprises as they become AI\-driven organizations. **What You’ll Do** ================== * Partner with customers to understand operational challenges and success criteria * Translate open\-ended problems into clear technical designs and implementations * Build AI agents that integrate with customer systems and perform real tasks * Own deployments, including reliability, performance, and continuous improvement * Test with real data, measure outcomes, and iterate based on results * Collaborate with Product \& Engineering to ship high\-quality solutions * Contribute to tools, documentation, and best practices that scale customer delivery **What We’re Looking For** ========================== * 5\+ years of experience in software engineering or technical problem\-solving roles * Strong fundamentals in software design, system thinking * Experience working across systems, integrations, and data flows * Comfort working directly with customers and owning ambiguous problems * Clear communication skills and a strong ownership mindset * Curiosity and interest in building AI\-powered systems that work in practice **Nice to Have** ================ * Experience in forward\-deployed, solutions engineering, or customer\-facing roles * Exposure to AI agents, automation, or conversational systems * Experience operating and improving production systems