Position Summary: We are seeking a Help Desk Operator to provide technical assistance and efficient solutions to users, ensuring clear communication and resolving system issues. Key Responsibilities: 1. Technical assistance and efficient solutions for users 2. Resolution of operating system and Office application issues 3. Remote diagnosis and resolution of hardware and software issues We are a nationally based company that, for the past 10 years, has delivered IT and Field Services solutions to government, corporate, and residential clients. Our Mission is to contribute to building a more and better connected world through technology. We offer a broad and diverse portfolio of services across all customer segments, with nationwide coverage and direct presence, complemented by a network of technology partners. We specialize in deploying fiber-optic, copper, and structured cabling networks; we perform network re-engineering and upgrades on existing infrastructure; and we carry out full construction of the “last mile” and the end-user’s internal network. We also provide network support and maintenance services, as well as microcomputer maintenance. · We are currently seeking a highly qualified Help Desk Operator to deliver technical assistance and efficient solutions to users via multiple communication channels. · POSITION RESPONSIBILITIES - Ensure clear and effective communication with users. - Document all reported incidents and follow up accordingly. - Resolve issues related to operating systems and Office applications. - Diagnose and resolve hardware and software issues remotely. - Maintain an updated knowledge base containing technical solutions, troubleshooting guides, and best practices. · REQUIRED KNOWLEDGE: - Solid knowledge of Windows and Linux (Ubuntu) operating systems, Active Directory. - Desktop software knowledge: Office (all versions for Windows), Visio, Project, SAP client, etc. - Familiarity with remote administration and technical support tools. - Minimum 1 year of prior experience in a similar IT support or help desk role. · OUR OFFERING Prepaid medical coverage for you and your family. Indefinite-term employment contract. Working hours: Monday to Friday, 09:00–18:00 hrs; plus one Saturday per month, three hours scheduled within the 07:00–13:00 hrs time slot. Work location: On-site in Monte Grande, Greater Buenos Aires.-Requirements- Minimum education: Tertiary degree 1 year of experience Keywords: help, auxilio, mostrador, desk, expositor, exhibitor