Scribd - Senior SWE (Identity)

Description

Summary: Join our Identity full-stack team to build secure, reliable, and user-friendly authentication solutions, focusing on reducing customer support load and enhancing core identity functionalities. Highlights: 1. Work on secure authentication solutions for 200M monthly visitors 2. Integrate AI tools like Claude Code and Cursor into daily workflow 3. Focus on long-term solutions, quality, and continuous learning **About the team and role** --------------------------- Our team's mission at Scribd is to grow revenue and reduce costs through sophisticated, reliable, and secure authentication solutions. The Identity full\-stack team works on projects that span Product, Infrastructure, Security, and Customer Support, and supports frontend and mobile teams via APIs. We have 200 million monthly visitors with more than 2 million active subscribers, and we receive several million login and sign\-up requests a day. The team builds and maintains secure protocols that protect user credentials and data during authentication, while giving users a frictionless, seamless login and sign\-up experience — and keeping our authentication methods compliant with relevant security standards, regulations, and industry best practices. **Scope of this role:** This position begins on Customer Support / self\-service initiatives (e.g., self\-service account recovery and cancellation, reducing support load) and then transitions to core Identity roadmap projects (authentication, login \& account\-creation improvements, session management). **How we work with AI** ----------------------- AI\-powered development tools like Claude Code and Cursor are deeply integrated into our day\-to\-day engineering culture. We leverage these technologies for authoring code, troubleshooting complex bugs, and vetting architectural designs, and we look for engineers who do the same. However, accountability remains paramount: you are expected to fully own every line of code you deliver and must be able to articulate and justify your technical decisions. To evaluate this, our hiring process features a specific **AI Fluency** assessment where you will collaborate with an AI assistant in a live environment. **About you** ------------- You're a determined, detail\-oriented engineer who enjoys working with a team. You are confident yet humble about your skills and your ability to be a productive developer. You care about code review as both a chance to present your work and to learn from others. You own your work — you can explain and defend your designs and code without being prompted. You focus on long\-term solutions, not just the quick fix, and you never skip testing. You are always learning and always working to improve your craft. **What you will do** -------------------- * Build self\-service flows that reduce Customer Support load (e.g., account recovery, cancellation) and reduce friction across support tools \& workflows (Zendesk, Forethought, Scribd Admin panels). * Build and enhance identity\-related functionality: authentication, session management, and user data protection. * Improve login and account creation (e.g., passwordless / magic links / passkeys, One Tap), MFA, and identity verification. * Integrate and optimize risk\-based fraud detection and other security measures to mitigate threats. * Design and implement user data retention and deletion workflows in compliance with regulations (e.g., GDPR). * Implement projects with attention to quality, maintainability, performance, scale, and observability. * Write clear technical documentation based on project proposals. * Work closely with product, security, and legal teams on identity initiatives. **Requirements (must have)** ---------------------------- * 4–6 years of professional software development experience. * Strong written communication skills (we are a remote\-first company). * Proficiency in Ruby on Rails; experience with JavaScript/React ( 1 year is sufficient — this is a backend\-focused role with some frontend). * API integration skills, with a focus on authentication. * Experience working with relational databases at scale, and proficient with SQL. * Experience with complex backend systems, including MFA, email verification, and risk\-based fraud detection. * Familiarity with version control (Git). * Enthusiasm — teammates who are ready to build and improve the way we build. * Participate in the Identity squad on\-call program. The 24/7 on\-call rotation is shared among engineers and occurs every three weeks, with one week of on\-call duty per engineer. Historically on\-call is uneventful — about one page a month. * Good overlap with the EST timezone (09:00–13:00 EST). * AI Fluency: Comfortable using AI tools to accelerate development — and able to explain, defend, and own everything you produce with AI assistance. **Nice to have** ---------------- * Security fundamentals — best practices for handling sensitive user data and transactions. * Experience with Customer Support tools such as Zendesk and Forethought. * Familiarity with CIAM, SSO, SAML, MFA, and federation concepts. **Interview process** * Silver Recruiter Screen * Silver Technical Screen * Client Technical Interview * Client Database Modeling Interview * Client AI adoption Interview * Client Final Interview