Appointment Coordinator (Bilingual)

Description

Job Summary: We are seeking a highly organized, proactive, and customer-oriented Customer Service Representative / Appointment Coordinator to support operations across multiple branches. Key Highlights: 1. Manages leads and schedules appointments across multiple locations. 2. Serves as the central point of contact, reducing call volume. 3. Requires bilingual proficiency in English and Spanish, and customer service experience. **Position: Appointment Coordinator / Customer Service Representative** **Working Hours:** Monday to Friday, 9:00 AM to 6:00 PM. **Employment Type:** Contractor **Job Description** We are looking for a **highly organized, proactive, and customer-oriented individual** to serve as a **Customer Service Representative / Appointment Coordinator**, providing support to a growing operation with **multiple branches**. **Responsibilities** * Manage and respond to incoming leads via **email, phone, and CRM** * Follow up on **missed calls, unbooked inquiries, and pending leads** * Coordinate and schedule appointments for **multiple locations** * Send **appointment confirmations and reminders** to customers * Monitor communications within the CRM, ensuring timely responses * Follow up on **no-shows** or missed appointments to reschedule as appropriate * Act as the **central point of contact**, reducing call volume for front-desk staff * Maintain **accurate and up-to-date records** of all interactions in the CRM * Ensure all leads are properly **routed, logged, and managed to closure** **Requirements** * **Bilingual in English and Spanish (mandatory)** * **Prior experience in at least one of the following: Customer service, Call center / contact center, Appointment coordination / setting** * Highly organized profile with **attention to detail** * Ability to handle **high volumes of interactions** * Proactive attitude with strong follow-up and problem-resolution orientation **Preferred Qualifications** * Experience in **healthcare, professional services**, or high-demand environments * Familiarity with **scheduling tools** and appointment coordination workflows **\#CSR25** Job Type: Full-time Application Question(s): * On a scale of 1 to 10, where 10 represents advanced or fluent proficiency, how would you rate your English level? Work Location: On-site