Indeed
Bilingual Medical Virtual Assistant (Spanish/English)
Summary:
Seeking a highly reliable, bilingual (Spanish/English) Virtual Assistant with healthcare experience for front desk operations, patient communication, CRM follow-ups, and administrative workflows.
Highlights:
1. Combines virtual receptionist, patient outreach, CRM, and admin support.
2. Focus on client engagement, follow-ups, and relationship management.
3. Potential for expanded responsibilities as trust is built.
**Job Title:** Bilingual Virtual Front Desk Receptionist / Admin Assistant / Sales CRM Coordinator (Healthcare)
**Position type:** Full\-Time (40\+ hours/week)
**Work hours: Primary:** Monday–Friday, 8:30 AM – 5:30 PM EST / Lunch: 1\-hour unpaid break / Note: Occasional Sunday availability may be required as needed
**Work days:** Monday–Friday (Primary) / Closed: Saturdays / Occasional Sunday availability may be required as needed
**Salary:** $5–$7 USD per hour, depending on experience
**Job code:** \[JA\-GoDrip]
**Workplace:** Remote
**Preferred Candidate Location:** Latin America and the Philippines (Philippines\-based candidates accepted only if fluent in Spanish)
### **About The Role**
We are seeking a highly reliable, bilingual (Spanish/English) Virtual Assistant with healthcare experience to support front desk operations, patient communication, CRM follow\-ups, and administrative workflows. This role combines virtual receptionist duties, patient outreach, CRM coordination, and administrative support.
This is not a heavy sales role. The focus is on client engagement, follow\-ups, relationship management, and patient\-facing communication.
The ideal candidate is organized, proactive, culturally competent, and able to ramp quickly with minimal hand\-holding. The client is highly motivated to delegate and scale, with potential for expanded responsibilities (executive assistant\-style support) as trust is built.
### **Scope of Work/Responsibilities**
### **Sales CRM Management \& Client Engagement**
* Manage and update the Sales CRM (including IntakeQ)
* Track leads and ensure timely follow\-ups
* Re\-engage existing clients and inactive leads
* Maintain accurate client and patient records
* Support light partnership prospecting and outreach
### **Customer Service \& Patient Communication**
* Answer inbound phone calls using RingRx VoIP
* Respond promptly and professionally to patient inquiries
* Schedule and coordinate patient appointments
* Communicate clearly and compassionately with Spanish\-speaking patients
* Ensure a professional, patient\-focused phone presence
### **Administrative \& Backend Support**
* Handle backend operational tasks related to scheduling and intake
* Coordinate appointments and calendars
* Perform general administrative duties to support daily operations
* Provide day\-to\-day support as needed
* Potential executive assistant\-style support as responsibilities grow
### **Additional Responsibilities**
* Patient follow\-ups and outreach
* Calendar management
* General administrative support
* Assist with prospecting for new partnerships
* Support business scaling initiatives
**Requirements**
### **Non\-Negotiable Requirements**
* Fluent in BOTH Spanish and English (spoken and written)
* This is mandatory due to a predominantly Hispanic patient base
* Healthcare experience is REQUIRED
* Candidates without medical or healthcare exposure will not be considered
* Ability to work full\-time Eastern Time hours consistently
* Strong patient\-facing communication skills
* Professional and confident phone presence
* Full\-time availability only (part\-time candidates will not be accepted)
### **Strongly Preferred Qualifications**
* Background in healthcare operations
* Medical Assistant experience (major advantage)
* HIPAA trained or willing/able to be trained
* Experience supporting medical or healthcare practices
* Familiarity with patient intake, scheduling, and follow\-ups
### **Core Skill Set**
* Excellent customer service and patient\-facing communication
* Sales CRM and follow\-up management experience
* Strong organizational and time management skills
* Comfortable working independently in a remote setting
* Cultural competence when communicating with Spanish\-speaking populations
* Reliable, detail\-oriented, and proactive
### **Tools \& Systems**
* CRM: IntakeQ
* Phone System: RingRx VoIP
### **Basic requirements**
* Must have relevant work experience
* Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding \[mandatory]
* Must be available for video meetings with your camera on (when needed)
### **Technical requirements**
* Device: Reliable laptop or desktop computer.
* Internet: High\-speed connection (minimum 10 Mbps).
* Audio: Noise\-canceling headset.
* Video: Webcam for virtual meetings.
* Workspace: Quiet, professional environment
**Benefits**
* Dedicated HR \& Contractor Support Team: Access to world\-class support for questions, guidance, contract matters, and client communication.
* Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client\-related tasks.
* HIPAA \& Cybersecurity Training \+ Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
* Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top\-performing VA and increase long\-term client retention.
* Client\-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
* Client\-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
* Access to Tools \& Resources: Templates, workflow guides, productivity tools, and client\-specific SOP support to help you perform at your best.
* Optional Performance\-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
*These are optional resources and client\-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.*

79Q22222+22
ARS 5-7/hour