**We are looking for 2 Help Desk Support profiles!** A company with over 40 years of experience in software development in Argentina, composed of systems and insurance industry experts. Throughout its history, it has been recognized as one of the most stable and efficient solution providers in the sector. We are seeking a **Help Desk Support** professional to join the team at a leading software company specializing in the insurance business. **Academic Qualifications** Graduate or student in Systems, Computer Science or related fields (desirable). **Required Experience** * At least 3 years of database management experience, preferably SQL Server (mandatory). * At least 1 year of user support experience. * Basic knowledge of databases, C\# and HTML. * Experience using ticket management platforms such as Jira, Zendesk, Trello or Slack. **Key Responsibilities** * Provide first-level support and resolve customer incidents. * Manage incidents reported across various digital products. * Appropriately escalate unresolved inquiries to the next support level. * Log, route and redirect incidents for proper resolution. * Guide users throughout the problem resolution process. * Track cases until final closure. * Ensure accurate documentation and proper ticket closure. * Maintain high standards of customer service quality. **Mandatory Technical Skills** * Microsoft Office suite. * Windows Operating System. * SQL. **Non-Mandatory Technical Skills** * C\#. * HTML. * CSS. **Benefits** * Immediate hiring. * Formal employment relationship. * Hybrid work model (2 days on-site, 3 days remote). * Connectivity allowance and in-house technical support. * Professional growth opportunities. * Private health insurance. * Annual bonus. * Birthday off. If you’re interested in joining a professional and continuously growing team, we look forward to your application. Job Type: Full-time Application Question(s): * How many years of experience do you have providing help desk support (user assistance, incident resolution, ticket management, etc.)? * How many years of experience do you have writing SQL database queries (SELECT, JOIN, filters, etc.)? Work Location: Hybrid in Puerto Madero, Buenos Aires