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Technical Service Coordinator - Embarcación

**Company:** CLAAS Argentina S.A. **Location:** Embarcacion **Start Date:** 11/11/2024 **Professional Level:** Professionals **Key Area:** After-sales CLAAS is synonymous with excellence in agricultural engineering in Argentina. From our headquarters in Sunchales, Oncativo (provinces of Santa Fe, Córdoba), we have after-sales branches throughout the country to provide technical solutions and service to our customers seven days a week, 24 hours a day, sharing our technology and Argentine pioneering spirit along with traditions to our customers through our highly motivated and talented people. Beyond the Argentine market, we also coordinate activities in Uruguay and Paraguay. **YOUR ROLE AT CLAAS** ------------------- CLAAS is a family-owned company founded in 1913 and is one of the world's leading manufacturers of agricultural engineering equipment. The company, headquartered in Harsewinkel, Westphalia, Germany, is the European market leader in combine harvesters. CLAAS is a global leader in another major product group: self-propelled forage harvesters. CLAAS is also among the best in global agricultural engineering with tractors, agricultural balers, and green harvesting machinery. The CLAAS product portfolio also includes state-of-the-art agricultural information technology. CLAAS employs 11,400 workers worldwide. In Argentina, we have been present for over 20 years and own 10 branches distributed across the country to ensure a rapid response to our customers. **YOUR ROLE AT CLAAS** ------------------- At CLAAS, we are looking for a Technical Service Coordinator to join the Embarcación team. The candidate must have extensive experience leading teams and possess knowledge in agricultural machinery maintenance. The person who takes on this position will have the opportunity to grow within a multidisciplinary team of professionals with a strong customer orientation, quality focus, and teamwork in an excellent working environment, with compensation matching the challenge, plus additional benefits. Main responsibilities and tasks will include: * Efficiently and effectively coordinate department tasks at the branch, ensuring quality, safety, and service standards * Plan weekly, monthly, and high-season campaign tasks * Hold weekly meetings with the team to analyze results and future challenges, keeping records of each meeting * Motivate and identify areas for improvement, promoting training for each technician under supervision * Evaluate achievement of quality objectives, customer satisfaction, and sales budget * Manage performance and corrective actions, identifying deviations from internal regulations and code of ethics and conduct * Handle customer calls * Provide field technical support * Enter reports into various online platforms * Create service reports for technicians * Generate customer quotations * Monitor workshop supplies inventory * Request supplier quotes and place purchases **REQUIREMENTS** -------------- Minimum verifiable previous experience of 2 years leading teams of technicians or mechanics in the service and repair sector of Agricultural Machinery: * Reside in Embarcación, Salta Province * Possess leadership and team motivation skills for high-performance teams * Excellent communication skills and service vocation * Flexible availability and willingness to travel * Class B1 driver's license * Age: between 30 and 50 years * English proficiency (Desirable, not mandatory) * Computer skills: Email, internet **BENEFITS** -------------- * Competitive compensation * Passive on-call duty * Performance-based bonuses * Private healthcare coverage for immediate family We look forward to receiving your job application. **Your contact person from the CLAAS Personnel Selection Team** Stefania Venencia CLAAS Argentina S.A. (+549) 03572 45-5981 Here you can find exciting information about the international work environment of our family-owned company:

República de Siria 115, A4550 Embarcacion, Salta, Argentina