SALESFORCE SERVICE CLOUD ENGINEER

Description

Summary: Svitla Systems Inc. is seeking a Salesforce Service Cloud Engineer to act as a Subject Matter Expert, supporting implementations, migrations, and post-go-live enhancements for a workforce management client. Highlights: 1. Perform as a Salesforce Subject Matter Expert on Service Cloud. 2. Support the hiring process for Service Cloud Lead roles. 3. Provide early-stage orientation and knowledge transfer to new hires. Vacancy details Argentina \| MexicoArgentina\|Mexico RemoteRemote Recruiter Anastasia Tkachenko Anastasia Tkachenko a.tkachenko@svitla.com **Role overview** ----------------- Svitla Systems Inc. is looking for a Salesforce Service Cloud Engineer for a full\-time **position on a 3\-month project** (40 hours per week) in Argentina/Mexico. Our client is a workforce management and payroll solutions provider that enables organizations to hire, manage, and pay employees worldwide. **Requirements** ---------------- * Strong experience with Salesforce Service Cloud. * Experience supporting Salesforce implementations, migrations, cutovers, and production go\-lives. * Understanding of Salesforce administration and configuration. * Knowledge of Salesforce Knowledge Management. * Ability to understand and evaluate Salesforce solution architecture and integrations. * Understanding deliverables vs. shortfalls against the SoW and raising them to Clarity and the Project Lead. * Experience working with third\-party implementation partners or vendors. * Ability to review project deliverables against Statements of Work and identify delivery gaps. * Expertise in defining operational processes, ownership models, and RACI matrices. * Strong troubleshooting, incident management, and user\-support capabilities. * Experience creating platform roadmaps and delivering post\-go\-live enhancements. * Ability to assess technical candidates through interviews and practical exercises. * Strong documentation, onboarding, and knowledge\-transfer skills. * Excellent stakeholder management and communication skills. **Nice to have** ---------------- * Salesforce Administrator certification. * Salesforce Service Cloud Consultant certification. * Experience operating as a Salesforce Lead Administrator, Service Cloud Lead, or Salesforce Product Owner. * Understanding the transition of Salesforce platforms from implementation projects into business\-as\-usual operations. * Experience working across multiple business units and cross\-functional project teams. * Familiarity with service management processes and SLA\-based support environments. **Responsibilities** -------------------- * Perform as a Salesforce Subject Matter Expert on Service Cloud. * Partner with 3rd party vendor to understand the architecture of the delivered solution. * Create RACI across Operations for the in\-life operation of Salesforce Service Cloud. * Provide the go\-live for the Knowledge Management feature in Salesforce. * Support the hiring process by conducting practical assessments and technical interviews for candidates for the Service Cloud Lead role. * Provide SME support to the project team on the migration project, before, during, and after cutover, including working with the cross\-company project team and SME's. * Provide early\-stage orientation to perm hires as they begin in the role, covering the migration project, the service cloud instance, and an early view of the life roadmap to\-do items. * Assist in advisory and configuration support related to Service Cloud implementation activities with Clarity. * Participate in Specific involvement at the 2nd stage of the hiring process to evaluate candidates' technical and hands\-on capabilities. * Provide day\-to\-day support for the 3rd\-party vendor to ensure deployments run as smoothly as possible. Post\-deployment de facto Lead Admin with responsibility for roadmap creation, fast follow feature delivery, and in\-life ticket resolution for users. * Create a playbook and induction content for a new hire. Familiarization with the live setup alongside support for understanding the new hire and the team. **Criteria for Success** * Candidates were assessed and consistently scored, and insights were fed into the overall hiring process and the decisions to make offers. * Continuation of the rollout and fast\-follow capabilities. Ticket responses within agreed SLA and handover to perm hire. * New hire onboarded, and full handover took place with full knowledge transfer. * The project can be closed with full appreciation and approval of all deliverables and any gaps in required functionality. **We offer** ------------ * US and EU projects based on advanced technologies. * Competitive compensation based on skills and experience. * Flexibility in workspace, either remote or our welcoming office. * Bonuses for article writing, public talks, and other activities. * Free tech webinars and meetups organized by Svitla. * Regular corporate online activities. * Awesome team, friendly and supportive community! **Why join Svitla** ------------------- Svitla Systems is a global digital solutions company headquartered in the U.S. and operating across the Americas, Europe, Asia, and APAC. Since 2003, we have served a wide range of clients \- from innovative start\-ups to Fortune 500 companies. Our success is built on partnership. By integrating seamlessly with clients' teams, we create lasting collaborations that drive real results. We are strong advocates of workplace flexibility, remote culture, individual approach to professional and personal growth. Our global mission is to build a business that contributes to wellbeing of our partners, personnel, and their families, improves our communities, and makes a lasting difference in the world. Together, we are coding a brighter tomorrow \- and living it. **Join us!**