Summary: As a Waiter/Waitress, you will be responsible for taking orders, delivering food and beverages, and providing excellent overall guest experience. Highlights: 1. Provide excellent customer service and maintain frequent guest contact 2. Ensure accuracy of orders and handle reservations efficiently 3. Work in a global hospitality group with career development opportunities **Minor Hotels** is a global hospitality group operating over 550 hotels, resorts and residences in 56 countries in Asia\-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s global travellers through its diverse portfolio of eight hotel brands – Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks and Tivoli. As part of **Minor Hotels**, the region of Minor Hotels Europe \& Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper\-upscale and luxury brands. **What will be your mission?** ------------------------------ As **Waiter/Waitress** you will be responsible for taking orders and delivering food and beverages to our customers providing an excellent overall guest experience. **What will you do?** --------------------- * Provide excellent customer service that promote satisfaction. * Welcome and acknowledge all guests according to company standards. * Maintain a direct and frequent contact with guests, especially during the most important moments of their stay, like breakfast, lunch, dinner and/or any events or meetings (banqueting, coffee breaks, etc.). * Demonstrate an excellent knowledge of frequent guests, paying attention to their preferences. * Be aware and offer the different products and services available at the hotel’s restaurant. * Review daily specials and changes on the menu with the correspondent F\&B team. * Handle restaurant reservations. * Effectively communicate with the Kitchen Staff to make sure orders are accurate and delivered promptly. * Carry out the setting up and cleaning of the tables of the restaurant and meeting rooms as required. * Fulfill processes and procedures related to product set ups, quality and service according to brand standards. * Deliver checks and collect bill payments from guests, using the point\-of\-sale system, handling money, processing credit and debit cards. * Identify opportunities to increase the F\&B Department income by Upselling. * Ensure that all F\&B outlet are clean, neat and tidy and ready to accept guests. * Follow all relevant health department rules/regulations and all customer service guidelines. **What are we looking for?** ---------------------------- * Previous experience developing similar functions in other hotel chains, or related industries will be highly valuable. * Vocational training on hospitality/F\&B. * Fluency in local language and knowledge of English is highly valuable. * Working knowledge of various computer software programs (Microsoft Office, POS, etc). * Customer service focus. * Active listening and effective communication skills. * Focus on detail. * Sales oriented. * Ability to work on your own and as part of a team. **Why choose us?** ------------------ At **Minor Hotels Europe \& Americas** we are committed to shaping exciting careers worldwide and cross\-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: * Worldwide experience – diversity of 150 different nationalities. * Career development opportunities full of national and international challenges. * Wide range of training programmes to enhance your skills. * Wellbeing initiatives, including flexible working conditions. * Team member recognition programmes, including Memorable Dates. * Ability to make a difference through our sustainability programme and volunteering initiatives. * Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme. **Are you looking for a new challenge?** **Apply now!** *Minor Hotels Europe \& Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.*