**Detalles de la oferta** ------------------------- Join or sign in to find your next jobJoin to apply for the Customer Success Manager Architect role at IBM Join to apply for the Customer Success Manager Architect role at IBM Get AI\-powered advice on this job and more exclusive features. Introduction As a Customer Success Manager, you will apply your product knowledge and technical skills to build and scale on cloud adoption, expansion, and renewal assets for the portfolio of IBM Cloud. The CSM ultimate responsibility is to help customers achieve business value from their software and services investments by applying technical knowledge to help clients make use of purchased entitlements. Introduction As a Customer Success Manager, you will apply your product knowledge and technical skills to build and scale on cloud adoption, expansion, and renewal assets for the portfolio of IBM Cloud. The CSM ultimate responsibility is to help customers achieve business value from their software and services investments by applying technical knowledge to help clients make use of purchased entitlements. Your Role And Responsibilities Demonstrate a history of success as a product and/or technical expert in the portfolio you are applying for.Have a deeply understand customer business and technology needs to make the adoption assets real and relevant.Put actions in place to drive adoption, growth, and retention of clients within your territory.Provide constant product feedback for improved quality and experience of the growth offerings.Understand the post sales adoption phase with evidence of delivering solutions into production.Serve and seen as a trusted technical expert by customers, communities, and other IBM colleagues.Have a proven track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions.Have handled difficult customers or situations and can demonstrate resolutions.Put willingness at practice taking initiative and tackling things on your own.Ability to navigate data and people to find answers.Execute customer success plan to drive adoption and expansion post\-deployment. Preferred Education Bachelor's Degree Required Technical And Professional Expertise Proved experience in the area of customer success or adjacent.Technical understanding and hands\-on experience with cloud computing related portfolio / product area.Experience working with cloud computing technologies in the areas of IaaS and PaaSAbility to demonstrate customers "how to use" cloud related functionalities to accelerate usage and expansion.Build long\-term success planning demonstrating clear steps to be taken to achieve expansion.Analytical mindset and problem\-solving skillsStrong skills in the areas of relationship building and executive communications.Team collaboration and empathy Preferred Technical And Professional Experience Software implementation and enterprise levelExperience with professional services and/or working in post\-sales with Technical Sales.Experience working with Red Hat OpenShift, VMWare, SAP and Hybrid Cloud.Experience working in B2B Enterprise Software and SaaS. Seniority levelSeniority levelMid\-Senior levelEmployment typeEmployment typeFull\-timeJob functionJob functionOtherIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at IBM by 2x Sign in to set job alerts for "Customer Success Manager" roles.Customer Success Manager (Work From Home)Greater Buenos Aires $800\.00\-$1,300\.00 1 month ago Greater Buenos Aires $2,700\.00\-$4,000\.00 1 month ago Greater Buenos Aires $800\.00\-$1,300\.00 1 month ago Senior Customer Success Manager (Podcasts)Customer Success Manager (Podcast Company)Client Success Manager (Podcast Company)Customer Success Manager, Mobile AdvertisingCustomer Success Manager, Mobile Advertising (Russian speaker)We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. \#J\-18808\-Ljbffr **Salario Nominal****:** A convenir **Fuente****:** Jobleads