Admin EUC

Description

Job Summary: We are seeking an IT Customer Service Representative to manage the delivery of systems and services, and to investigate and resolve incidents for a global insurance and financial services client. Key Highlights: 1. Opportunity to become a Subject Matter Expert (SME) in IT Operations 2. Work with Generative Artificial Intelligence (GenAI) on projects 3. Promotes professional development and continuous growth At Accenture, technology drives our transformation. We seek individuals eager to learn, grow, and work with cutting-edge tools to solve real-world challenges. We integrate Generative Artificial Intelligence (GenAI) into our projects to accelerate innovation, optimize processes, and deliver impact across multiple industries. We have over 1,600 professionals dedicated exclusively to GenAI, supported by a global network of more than 40,000 data and AI experts. This approach is reinforced by strategic investments, over 35 technology alliances, and more than 25 GenAI studios distributed globally. Join our Technology teams and discover how you can be part of this evolution. We are looking for new talent to join our Information Technology Operations team, where you will have the opportunity to collaborate on the project. The client is a company providing insurance and financial services globally. **Responsibilities:** As an **IT Customer Service Representative**, you will be responsible for managing the delivery of IT systems and services in production. Your daily activities will include managing incidents, problems, and service outages, as well as conducting investigations and restorations. You are expected to work independently and become a **Subject Matter Expert (SME)**. Active participation and contribution to team discussions are required, along with delivering solutions to work-related issues. You must also facilitate effective communication between technical teams and end users. **Technical Requirements:** * Microsoft Azure – Advanced Level (P3\) * Microsoft Intune – Advanced Level (recommended) * Microsoft PowerShell – Advanced Level (desirable) * English B2 * Minimum 3 years of experience in this role Growth Opportunities: We foster professional development and continuous growth through training, certifications, and challenging projects to advance your career. Culture and Benefits: Accenture promotes diversity, innovation, and work-life balance. A unique workplace—discover the benefits we offer you: Pedidos Ya ‍ ️ Swiss Medical health insurance at no cost for you and your immediate family Connectivity Reimbursement 100% subsidized gym membership Flexible vacation balance Flexible working hours Subsidized certifications Birthday leave day Bonuses Accenture Days: 5 additional days off per year Flexible benefits package ‍‍‍ Extended Parental & Maternity Leave Childcare financial assistance and many more ➕! We have offices available in CABA, Córdoba, Mar del Plata, and Rosario! And if you’re located in other provinces, our positions are remote, so you can work from home! AT ACCENTURE, EQUALITY DRIVES INNOVATION *Did you know Accenture was named the world’s most diverse and inclusive company? We believe the workforce of the future is one that is equitable for all.* *All employment selection decisions will be made without distinction, exclusion, or preference based on race, color, gender, sexual orientation, disability, age, religion, political or trade union opinion, nationality, socioeconomic origin, or any other grounds stipulated in applicable legislation, which would nullify or impair equal opportunity or treatment among candidates.*