**Solutions Engineer (Integrations)** ------------------------------------- **Remote – North America or LATAM \| Full\-Time \| Canals AI** ### **About Canals** Canals is a bootstrapped, profitable startup transforming wholesale distribution (a trillion\-dollar industry) with AI. Our platform integrates seamlessly with the systems distributors already use, automating tedious tasks and reducing failure points in moving physical goods across the globe. We’re a 55\-person, fully remote team operating at millions in ARR and growing rapidly — all without outside funding. ### **The Opportunity** We’re hiring a **Solutions Engineer**, helping distributors implement, integrate, and scale successfully on Canals. You’ll play a key role in onboarding new customers, ensuring their systems connect smoothly with our platform, and serving as a technical partner to Customer Success Managers post\-launch. This is a highly cross\-functional role — part technical problem\-solver, part educator, part process builder. You’ll work directly with customers to translate business needs into configuration and integration solutions, while also serving as a go\-to product expert for our internal teams. If you love APIs, databases, and the challenge of helping non\-technical users unlock powerful tools, this role is for you. ### **What You’ll Do** * Partner with CSMs during onboarding to **configure and validate integrations**, ensuring customers go live smoothly. * Act as a **technical subject matter expert** during customer calls, explaining complex concepts clearly to non\-technical stakeholders. * Investigate and resolve integration and data issues using APIs, SQL, and platform logs. * Collaborate closely with Engineering to debug, escalate, and document technical issues. * Contribute to the creation of **internal tools, setup templates, and technical documentation** to streamline future implementations. * Provide light support coverage via email or chat for technical troubleshooting. * Serve as a bridge between Product, CS, and Engineering — helping translate customer needs into actionable improvements. ### **What We’re Looking For** * Strong understanding of **APIs** and how they work. * Comfortable with **SQL** and basic database configurations. * Excellent communication skills and ability to **explain technical concepts to non\-technical users**. * Experience in a **customer\-facing** technical or implementation role. * Highly organized and collaborative; thrives in a cross\-functional environment. ### **Bonus Points If** * You’ve worked directly with **ERP systems** (e.g., Eclipse, Epicor, SAP, Infor) or supported **data integrations** with them. * You have experience supporting **enterprise customers** with complex technical environments and multiple stakeholders. * You’ve worked directly with **APIs** (testing endpoints, building integrations, or connecting systems). * You have **project management experience** — managing timelines and deliverables across multiple customers. * You’ve worked in **early\-stage startups** and helped define technical processes from scratch. * You have experience supporting **non\-technical customers** in complex operational industries (e.g., distribution, logistics, manufacturing). ### **Why Join Canals** * **Bootstrapped \& profitable:** Stability and autonomy — no fundraising distractions or shifting investor goals. * **High impact:** You’ll directly shape how distributors implement and scale AI across their operations. * **Collaborative culture:** Work with engineers, CSMs, and product leaders solving real industry problems. * **Remote\-first flexibility:** Work anywhere in North or South America. * **Product\-market fit:** Customers love what we’ve built — and growth is accelerating. * **Tight\-knit, low\-ego team:** Join a group of builders passionate about excellence.