At Alfa Laval, we are always striving to overcome the challenges we set for ourselves. Our goal is to accelerate the success of our customers, employees, and the planet, which can only be achieved by working together as a team with dedicated, curious, and learning-oriented people. We know that curiosity is the spark behind great ideas. As a member of our team, you will work in a truly diverse and inclusive environment based on care and empowerment. You will be able to make a difference because you will be working with sustainable solutions that address the most urgent problems facing our planet. You will be helping to make the world a better place. Your Profile We are looking for individuals with problem-solving skills and a collaborative, structured mindset focused on delivering high-level services to our customers. Professionals who provide leadership to the service engineering team in order to maintain operational capability while balancing customer, business, and team needs. Your role will involve supporting and coordinating team members to create an excellent customer experience and meet market demands for service. Key Responsibilities:* Coordinate and schedule planned services, shutdowns, and contracts, ensuring technician availability and adherence to timelines. * Support the technical and professional development of the service team, promoting a culture of quality, safety, and customer focus. * Ensure proper technical and documentation closure of completed services. * Validate and register data in systems, ensuring information traceability and quality. * Monitor and improve SLA compliance, operational performance, and department KPIs. * Coordinate with key departments (Supply, Order Handling, Administration, Sales) to align resources and priorities. * Manage backlog and ensure efficient coverage. * Generate management reports and facilitate data-driven decision making. * Represent the team to strategic clients, fostering trust-based relationships and post-service follow-up. * Occasionally participate in field services, providing support in critical or highly complex cases. Language: Proficiency in English is valued Education and Knowledge: You may be either a technician or an engineer: Mechanical and/or electrical background with experience in leadership or coordination roles. At least 2 years of experience in leadership, coordination, or similar positions is required. What do we offer? We offer a stimulating work environment for those seeking challenges that provide interesting professional development opportunities. If you are passionate about these responsibilities and inspired by our purpose, we invite you to join our team where you can experience professional growth and development in an excellent working environment.