We are a regional Facility Management company, specialized in the efficient management of operational services. We are looking for an **Operations Analyst** who will contribute to optimizing our processes, ensuring proper planning, control, and execution of daily operations. **Main Responsibilities** * Tracking, routing, and supervision of the **Operations Manager (OM)** in CABA, GBA, and inland regions of the country. * Monitoring the timekeeping panel for OMs across different regions. * Managing the vacation drive for submission to HR. * Handling and resolving inquiries through the **telephone help desk**. * Reviewing and correcting incorrect schedules in the **Geopop** system. * Controlling overtime hours and reporting anomalies. * Following up on **std (shortages and planning submission)**. * Managing **customer complaint tickets**, tracking, and closing them. * Checking data entries for indicator generation. * Monitoring progress in data entry within the **management system**, identifying and resolving contingencies. * Supervising the submission of weekly pre-payroll closures. * Managing and logging tickets related to **salary claims and billable hours**. * Submitting prize spreadsheets and updating documentation (**92 bis**). **Requirements** * Previous experience in **operational and logistical management** (preferably in service or facility management companies). * Intermediate/advanced proficiency in digital tools and database management (Excel and/or Google Sheets). * Analytical skills for data review and report generation. * Strong communication and problem-solving abilities. * Experience in internal and external customer service. * Ability to coordinate multiple tasks and work effectively in a team. **Benefits** * Swiss Medical * Lunch provided * Corporate benefits: Discounts through Benefit Club, Samshop, Language Platform * Sport Club Plan Total * Birthday free day **If you are interested in joining our team, please send your CV to iripa@simpliafacility.com with the subject "Operations Analyst \- LAST NAME".** Job type: Full-time Work location: On-site