At APERTUS, we are currently seeking a CUSTOMER SUPPORT AGENT for our client, a leading technology company that is now expanding its technical team. This company specializes in implementing eCommerce solutions, serving the needs of both medium-sized businesses and large enterprises. The primary objective of this position is to provide assistance and support to all customers, delivering prompt and efficient responses. Key responsibilities include: * Being part of the support team assisting customers in using their eCommerce websites—both in modifying configuration options and in identifying and helping resolve issues arising during platform usage. * Interacting with fellow support team members and other internal departments (design, development, infrastructure), escalating support tickets as appropriate. * Participating in tasks related to the implementation of new online stores. Requirements: * Excellent oral communication skills via videoconferences * Ability to analyze problems * Proactive attitude toward resolving customer-identified issues * Skill in detecting issues * Strong interest in learning Required qualifications: * Basic English proficiency (reading only) * Excel * Experience in supporting or using eCommerce platforms, preferably Magento Working hours: * Monday to Friday, 8:30 AM to 5:00 PM * Saturdays, 9:00 AM to 1:00 PM (remote work) * Option to work remotely 1 or 2 days per week * Mar del Plata Benefits: * Training on platforms used within the company—especially Magento—with opportunities to pursue international certifications * Collaborative work environment * Comfortable work environment equipped with state-of-the-art technology Please send your CV to seleccion@apertus.com.ar with the subject line: Customer Support Employment type: Full-time Workplace: On-site