Summary: Seeking a Cloud Support Engineer to support an internal cloud platform with a focus on AWS operations, Developer Experience, and continuous improvement in an automation-first environment. Highlights: 1. Support internal cloud platform in an automation-first environment 2. Key role in reliable platform operations and developer experience 3. Collaborative engineering culture with strong ownership mindset Descripción del empleo: We are seeking a **Cloud Support Engineer** to support an internal cloud platform operating in an automation\-first environment. This role focuses on AWS operations and Developer Experience, supporting access management, IAM configurations, CI/CD pipelines, repositories, workflows, and internal tooling. The position requires strong ticket ownership, technical troubleshooting skills, and the ability to continuously improve operational efficiency. You will play a key role in ensuring reliable platform operations while helping development teams deliver faster and more securely. **Key Responsibilities** ------------------------ ### **Support Intake \& Ticket Ownership** * Triage incoming service requests, clarify requirements, prioritize work, and drive tickets to closure. * Provide strong customer communication, including timely updates and clear resolution notes. * Identify recurring request patterns and propose improvements to reduce ticket volume and resolution time. ### **AWS Access \& Operational Support** * Fulfill AWS access requests, including IAM roles and policies, permission troubleshooting, and least\-privilege adjustments. * Investigate operational issues (“why is this failing?”) across logs, permissions, connectivity, and service configuration. * Partner with platform and security teams to ensure consistent remediation and compliance. ### **Developer Experience (CI/CD \& Repositories)** * Troubleshoot GitLab CI/CD pipeline issues (runners, permissions, secrets/variables, artifacts, templates). * Support repository workflows, including access controls, branch protections, and merge strategies. * Promote standardized patterns that improve delivery reliability and reduce support dependency. ### **Continuous Improvement** * Create and maintain practical runbooks, knowledge base articles, and FAQs. * Develop small automation scripts (Python/Bash) to eliminate repetitive manual tasks. * Contribute minor updates to Infrastructure\-as\-Code patterns (e.g., Terraform modules), following established standards. **Basic Qualifications** ------------------------ * Intermediate to advanced English communication skills. * Self\-motivated and comfortable operating in evolving, fast\-paced environments. * Strong collaboration skills combined with individual ownership. * Excellent analytical and troubleshooting abilities. * High level of accountability and operational discipline. **Required Experience** ----------------------- * 3–4 years supporting cloud platforms, infrastructure, or developer tooling in production environments. * Strong hands\-on AWS experience in API/CLI\-driven environments (not console\-based only), including: + Operating via AWS CLI and SDKs (e.g., boto3\). + Diagnosing and configuring AWS resources programmatically (IAM roles/policies, STS assume\-role flows, CloudWatch logs, S3 access, EC2/VPC basics). + Deep understanding of IAM policy evaluation and least\-privilege principles. * Practical troubleshooting across logs, metrics, and networking fundamentals (DNS, TLS/HTTP, security groups, routing). * Experience supporting GitLab CI/CD pipelines and developer workflows. * Strong Git fundamentals (branching, merging, protected branches, MR workflows). * Scripting skills in Python and/or Bash for automation and operational efficiency. * Clear written communication and strong ticket ownership practices. **Preferred Qualifications** ---------------------------- * Familiarity with Infrastructure\-as\-Code (Terraform or CloudFormation), including reading plans and making controlled changes via PRs. * Experience with observability tools (CloudWatch, Datadog) for log analysis and alert triage. * Exposure to security/compliance workflows (access reviews, audit tracking, secure secret handling). * Exposure to container environments (ECS, EKS, Kubernetes). **What We Offer** ----------------- * 100% remote work from Argentina, Uruguay, or Brazil. * Long\-term opportunity within a cloud\-native digital agriculture platform. * Exposure to modern AWS automation and DevOps practices. * Collaborative engineering culture with strong ownership mindset. * Professional growth in platform and cloud operations.