Job Description: **Responsibilities:** * **Firewall Security Policy Management:** Manage firewall security policy and provide support for implementing security policy rules on firewalls such as Checkpoint, Fortinet, and Palo Alto using various automation tools. * **Automation and Scripting:** Develop and support automation solutions using Bash, DevShell, and Python scripts to optimize policy data reporting and data collection from various internal tools and security applications. * **Troubleshooting and Support:** Provide support for resolving network connectivity issues, including packet capture, debugging, and monitoring. * **Compliance and Risk Reporting:** Monitor and maintain tasks and reports related to compliance and risk management. * **System Updates and Maintenance:** Update and maintain firewall operating systems/firmware according to company-recommended standards based on risk compliance criteria. * **Documentation:** Document service delivery incidents and change requests, as well as update related documents in SharePoint daily. * **Shift Support:** Handle shift-based support once a week based on a rotating schedule. * **Team Collaboration and Multitasking:** Be flexible and perform multiple tasks to ensure the team meets its monthly Service Level Agreement (SLA). * **Handling Queries and Traffic Analysis:** Manage queries related to firewall security policies and perform network traffic flow analysis for supported application owners and business lines (LOB). * **Hardware Troubleshooting and Vendor Interaction:** Manage initial resolution of firewall hardware failures and interact with vendors as needed. * **Decommissioning Support:** Support decommissioning processes for firewalls and application infrastructures. * **Proactive Contributor and Team Player:** Work effectively as a team member and individually, ready to proactively and efficiently handle any task. **Requirements:** **Packet Capture Tools Experience:** Ability to use tools such as Wireshark, TCPDump, and debugging for packet capture analysis. **Experience Level:** 4 to 8 years **Schedule:** Regular, 9 am to 6 pm local time **Hybrid Mode** **Experience with:** Enterprise models Fortinet, Checkpoint, and Palo Alto. **Enterprise Firewalls Experience:** Proficiency in enterprise firewall code/firmware upgrades. **Automated Policy Management:** Experience with Tufin Aurora Orchestration Suite (optional). **Routing and Switching Knowledge:** Strong understanding is essential. **Enterprise Firewall Policy Management:** Experience in managing policies and MACD (Move, Add, Change, Delete) processes. **Network Security Incident and Event Management:** Experience with tools such as Splunk and automation like HP Network Automation (HPNA). **Experience with Blue Coat SOCKS Proxy:** Exposure to Blue Coat SOCKS proxy is advantageous (optional). **Cloud Computing and Multicloud Security Solutions Knowledge.** **Linux/UNIX Skills:** Competence in Linux/UNIX-based monitoring and network troubleshooting. **ITIL Service Delivery Operations:** Solid knowledge of ITIL processes, especially incident and change management, familiarity with tools such as ServiceNow (SNOW) and JIRA. **Automated Networking and Security Solutions:** Familiarity with Python/API for enterprise network and security automation. English level: intermediate \+