We are looking for an enthusiastic and results\-oriented **Customer Success Specialist** for our B2B clients. In this role, you will be responsible for managing the entire customer journey, from initial product implementation to long\-term success and growth. The ideal candidate will possess a blend of strong technical aptitude, account management expertise, and excellent communication skills to ensure our clients achieve maximum value from our complex product suite. Excited? Let’s see what it takes **What you will do:** * Set up and configure our complex B2B product, which includes functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.); * Conduct demo calls to deeply understand client business needs and hold compelling product demonstrations to showcase value and functionality; * Develop and conduct comprehensive client trainings to ensure high user adoption; * Proactively manage the client journey, fostering strong relationships and acting as a trusted advisor to ensure ongoing satisfaction and success. * Manage a portfolio of accounts, focusing on retention and identifying opportunities to upgrade client plans as per their growing needs. **What you need to succeed in this role:** * 1\-2\+ years of experience in a similar Customer Success, Implementation, or Account Management position; * Proven experience of setting up a complex B2B product with functional logic (e.g., Odoo, SAP, Microsoft Dynamics, or similar large\-scale ERP/CRM/SaaS products); * Customer\-oriented and responsible attitude; * Fluent English both written and spoken; * Excellent presentation and account management skills. **Benefits and Perks:** * Fixed schedule: Monday–Friday, from 9am to 6pm GMT\-5; * Opportunity to work fully remotely; * Inclusive international environment; * Compensation in USD; * Responsive management interested in your growth and long\-lasting cooperation.