**About the role:** At Workana, we are looking to hire Customer Support Representatives to join the customer service team of a leading technology company in Latin America, within the digital payments and online transactions sector. The role's objective is to provide first-level support to users and merchants using the payment platform, ensuring empathetic, efficient, and effective service. **Available shifts:** * Sunday to Thursday, from 8 a.m. to 5 p.m. * Monday to Friday, from 1 p.m. to 10 p.m. * Monday to Friday, from 9 a.m. to 6 p.m. * Tuesday to Saturday, from 10 a.m. to 7 p.m. **Responsibilities:** * Provide support to users through digital channels (non-face-to-face). * Resolve inquiries related to payment methods, fund settlements, and transactions. * Escalate complex cases to the appropriate team when necessary. * Record interactions and keep information updated in the support system (Zendesk). * Actively collaborate with the team using internal tools such as Slack. **Requirements:** * Minimum of 2 years of experience in digital customer service or technical support, preferably in fintech companies, digital payments, or financial service platforms (mandatory). * Proven experience with Zendesk (mandatory). * Strong organizational, prioritization, and ticket management skills. * Excellent written communication and writing abilities. * Reliable internet connection and proficiency with collaborative tools (Slack, Google Workspace, etc.). * Proactive attitude, teamwork orientation, and willingness to quickly learn about financial products. * Residency in AMBA (mandatory). **Work arrangement:** Contractor (project-based, with monthly renewals) **Commitment:** Full time – 8 hours per day **Location:** Remote, with residency in AMBA (Buenos Aires) **Salary:** ARS 1.000.000