**Technical Support Engineer – Remote (Healthcare IT)** ======================================================= **Location:** LATAM (Remote) **Schedule:** Full\-time, aligned to EST (UTC–5\) Our client, a U.S.–based Managed IT Service Provider for dental and medical practices, is looking for a **high\-performing Technical Support Engineer** with **exceptional English communication skills** , strong troubleshooting abilities, and the capacity to learn fast and work under pressure. This is a **client\-facing support role** . You will assist dentists in New York who expect clear communication, quick understanding of their issues, and effective resolution. Only candidates with **C1\+ fluency and sharp problem\-solving skills** will be considered. **What You Will Do** -------------------- * Provide **real\-time technical support** to U.S. dental offices (phones, remote access, tickets). * Troubleshoot issues related to **Windows 10/11, networking, printers, scanners, VoIP, software installs** , and general IT problems. * Perform server checks, domain controller basics, and cloud backup monitoring. * Clearly communicate technical information to non\-technical users. * Document issues, resolutions, and follow\-up actions accurately. * Escalate complex cases when necessary. **Requirements (Strict)** ------------------------- ### **Communication** * **C1\+ English fluency** (spoken \& written) — mandatory. * Clear, professional, easy\-to\-understand communication. * Ability to understand issues quickly and respond confidently. ### **Technical Skills** * **3\+ years of experience** in Technical Support / IT Support / Help Desk roles. * Strong troubleshooting across Windows environments (Windows 10/11\). * Good understanding of: + Networking \& connectivity issues + Routers, firewalls, and port forwarding + Domain controllers (setup \& maintenance basics) * Experience setting up and troubleshooting: + printers, scanners, fax machines + VoIP systems * Ability to assemble, diagnose, and upgrade PCs. ### **Mindset \& Performance** * Smart, fast\-learning, and detail\-oriented. * Thorough, cautious, and able to work under pressure. * Takes ownership of issues and ensures full resolution. **Work Conditions** ------------------- * **Remote position** , aligned with U.S. Eastern Time. * Daily communication with U.S.\-based teams. * PTO * Monthly payments on the 15th (for previous month). * Supportive, collaborative team environment. * Opportunities for professional growth. * **Compensation: USD $9/hour (full\-time contractor).**