Summary: The IT Systems Coordinator will play a vital role in ensuring software tools and systems are organized, secure, and accessible, supporting growth with a focus on security, clarity, and efficiency. Highlights: 1. Maintain software inventory and manage user access provisioning/deprovisioning. 2. Act as first point of contact for IT support and document IT processes. 3. Implement basic security safeguards and conduct quarterly access audits. Location: Remote first \- can be based anywhere Reporting to: Head of Business Operations Role type: 12 month FTC *this is a fully remote role and* *is open to candidates located across Europe or South America, in time zones closely aligned with the UK.* As our **IT Systems Coordinator**, you’ll play a vital role in keeping Wuffes running smoothly behind the scenes. Your mission is to ensure our software tools and systems are organised, secure, and easy to access \- giving every team member the right permissions at the right time. You’ll help maintain a well\-documented, future\-ready technology stack, supporting our growth while keeping security, clarity, and efficiency in front of mind. **Your responsibilities:** * Maintain an up\-to\-date **software inventory**, tracking tools, subscriptions, owners, renewal dates, and costs. * Manage **user access provisioning** and deprovisioning across all company systems within 24 hours of onboarding and offboarding. * Set up and maintain role\-based access controls for teams and departments, ensuring appropriate permissions across systems. * Track and coordinate **software renewals,** partnering with Finance on payments and budget visibility. * **Act as the first point of contact for IT support requests**, troubleshooting access and system issues for the team. * Document IT processes, create how\-to guides, and maintain an internal IT knowledge base. * Implement and monitor **basic security safeguards**, including 2FA, password policies, and SSO where possible. * Conduct **quarterly access audits** to ensure permissions remain current and former employees are fully removed. ##### **What you bring:** * 1–3 years’ experience in IT support, systems administration, or a similar role (internships welcome). * Hands\-on experience managing user accounts in tools such as **Google Workspace, Slack**, or similar platforms. * Strong organisational skills with exceptional attention to detail and a systematic approach to tracking information. * High proficiency with **spreadsheets or databases** to manage software inventories and access logs. * A solid understanding of **basic security principles**, including 2FA, password management, and least\-privilege access. * A proactive, problem\-solving mindset and service\-orientated approach \- you spot issues early and take action and sound judgement around access, data and security. * Clear, confident communication skills, with the ability to explain technical concepts to non\-technical teammates. *If you require any reasonable adjustments during the recruitment process, please do not hesitate to contact us \- we will always be happy to help.*