Summary: This role involves ensuring quality customer service, accountability of keyed items, and communication with routes, while handling calls and maintaining various branch reports. Highlights: 1. Opportunity for career advancement and job satisfaction within the company 2. Focus on customer service, communication, and security of the branch 3. Company uniform provided and a climate-controlled office environment With a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for career advancement and job satisfaction. In fact, many of our company’s managers, vice presidents, and corporate executives started out in the branches as driver/guards and tellers. Our work can be challenging, but the thousands who have stayed with our company for decades will tell you that if you have the desire to learn and the drive to succeed, Loomis is the place to be. Come join our team! * SCOPE: Ensure quality Customer service and accountability of items keyed into computer system Position duties are handling customer’s calls into the branch, communication with all routes, ATM combo/support to routes, keying information in daily to the RPMS report, maintaining and updating SOFI information Daily and maintaining Branch reports. **GENERAL INFORMATION:** § Climate controlled office environment. § Requires extended time sitting at desk opening doors to building, answering company phone lines, operating computer and monitoring vehicle radios. § Work scheduled Monday thru Friday 6:00 AM till 10:00 AM § Company Uniform provided **DUTIES:** 1\. SECURITY OF BRANCH · Controlling access to building and grounds · Allowing access under branch policy 2\. Customer **Service:****Handle incoming customer calls concerning:** · Routing · Specials · On Demand Service Request · No pick ups · Resolve customer issues · Generate ETA to Ops Report **3\. Communication with all routes:****Maintain Dispatchers Log:** · Logging hourly calls into report log system **including:** · over the payment liability · route problems/concerns · Suspicious activity · Create Holiday Routes and Maintain Request from Customers and National Accounts. · Send out safety/ security messages · Coordinate any special services to routes and make supervisors aware. · Coordinate variable account pick\-ups and delivers · Maintain Daily ATM Combos list · Assist Messengers with force balances on ATM’s and any related ATM Issues 3\. Perform any other duties or special projects as deemed necessary by Management Staff. 2 **SKILLS AND QUALIFICATIONS:** * Ability to work well individually as well as being a team player with a positive attitude. * Ability to identify and maintain confidential matters in all aspects of the business * Courteous and professional communications skills, demonstrate good work ethics in a professional manner to fellow employees and customers. * Follow verbal and written instructions. * Computer experience, proficient use of MS Office to include Excel, ability to use office equipment not limited to computer, fax and copy machine. * Data entry skills * Unrestricted wrist, hand and finger dexterity. * Unrestricted ability to bend, squat, stoop, stand, walk, lift (up to 50 lbs), sit, push and pull. * Accuracy and speed sufficient to meet the company policy for debriefing. * High school graduate or equivalent I have read and understand the Essential Functions and working conditions of the position of Dispatcher, as described above. As with any position it is not possible to list all requirements and conditions. * Shift \= Monday to Sunday – 5 days per week * Benefits * Medical plan (paid 60% Company / 40% employee) * Three life insurances paid 100% by Loomis * 1165(e) Retirement Savings Plan * Vacations, sick and Christmas Bonus as established by law (Reform) * Holidays as per the provisions of the benefit Loomis is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.