Senior UX Content Designer

Description

Job Summary: We are looking for an analytical and systematic Senior UX Content Designer for the Communications squad, focused on optimizing communication throughout the user journey. Key Responsibilities: 1. Design and systematize communications for in-app experiences. 2. Continuously experiment with metrics to optimize communications. 3. Drive cross-selling strategies through communications. At **\#EquipoDespegar**, we are a group of top professionals dedicated to creating the best experiences so that travel enriches people’s lives. We work as a team, get involved, aren’t afraid to make mistakes, and always aim higher. **\#EquipoDespegar** means growth, development, setting ambitious goals—and not stopping until we achieve them. We innovate, create, learn from our mistakes, and thereby consolidate ourselves as Latin America’s leading travel platform. We solve complex problems and develop new technology-based solutions to stay at the forefront of the travel industry. **We have a new challenge for those who:** * Are protagonists of their professional development and seek to maximize their talent. * Centralize information and aspire to deliver high-quality solutions. * Are natural “pushers” committed to making things happen. * Are demanding, competitive, refuse to settle for merely meeting expectations, and constantly strive to surpass themselves. **About Despegar** We are part of Prosus Group, one of the world’s largest consumer technology groups, with presence in over 90 countries. At Despegar, we lead the travel industry across Latin America, driving technological innovation and transforming how millions of people travel across the region. We believe in technology’s power to democratize access to unique experiences—and in our team’s potential to build solutions that truly make a difference. Travel transforms you; working at Despegar does too. **About the Role** We’re seeking a Senior UX Content Designer with a strongly analytical and systematic profile to join our new Communications squad. We’re looking for someone capable of systematizing communications across the entire user journey—with emphasis on experimentation, metrics, and continuous optimization. ### **Key Responsibilities:** * Design and systematize communications for in-app experiences and end-to-end journeys, always considering the user’s overall flow. * Collaborate in building and optimizing complete communication journeys. * Continuously experiment: evaluate metrics, ETR (Estimated Time to Read), CTR of various components, Open Rate, analyze the impact of communications, and conduct flow-level analysis. * Drive cross-selling strategies through communications and relevant features enhancing our users’ in-app experience. ### **What We’re Looking For:** * Strong analytical ability: data processing, metrics interpretation, and systems thinking. * Systemic thinking: ability to see the full flow and understand how each component impacts the user journey. * Proactivity in experimenting, testing, and continuously optimizing. * Curiosity and eagerness to learn new tools and methodologies. ### **Experience and Technical Knowledge:** * Proven experience designing content for in-app experiences and building communication journeys. * Ability to systematize communications and create end-to-end flows. * Experience working with metrics, impact analysis, and experimentation. * Experience using Figma. ### **Nice to Have:** * Portuguese language skills for designing communication experiences for BR and collaborating across multicultural teams. * Experience using generative AI as a supporting tool. **What We Offer:** \\uD83D\\uDCCCTo be part of an industry-leading company. \\uD83D\\uDCCCTo join a team of professionals passionate about travel, technology, and enabling others’ journeys. \\uD83D\\uDCCCTo integrate a team that leverages technology as a vehicle for innovation and opportunity resolution. \\uD83D\\uDCCCThe opportunity to build your own career in a competitive and challenging environment. If you want to join a unique market team that loves solving problems, innovating, and creating value—join us! Make Despegar your next destination! *At Grupo Despegar, we are committed to fostering an inclusive workplace where meritocracy and equal opportunity are embedded in all our talent management processes—and where diversity is actively encouraged as part of our evolving culture.* We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.