Customer Support Specialist

Description

Job Summary: Humand is seeking a Customer Support Specialist for its Customer Experience team, focused on building trust and delivering exceptional service to customers across Latin America. Key Requirements: 1. Minimum 2 years of experience in Customer Support or Customer Experience 2. Advanced English (mandatory) 3. Availability to work from 12:00 to 21:00 ARG (mandatory) At **Humand**, we help companies digitize their internal communication processes, culture, and HR operations — all in one place. Our enterprise software enables the creation of digital communities that improve relationships, productivity, collaboration, and engagement. **Would you like to be part of the digital revolution in HR?** We are looking for a **Customer Support Specialist** to join our Customer Experience team. This role is essential for building trust-based relationships with customers and delivering world-class, human-centered support. ️ **Key Responsibilities** * Deliver world-class support to employees of our most important clients. * Provide daily Humand support across various Latin American clients. * Identify issues and help resolve them promptly and empathetically. * Contact HR leaders from different companies to provide support and training when addressing their concerns. * Train and educate our clients on using our platform effectively. * Report on and track issues, collecting feedback for our Product team. * Understand client challenges to help them improve their processes with innovative ideas tailored to their needs. ️ **What We Value** * **Minimum 2 years of experience in Customer Support** or Customer Experience (mandatory) * **Advanced English** (mandatory) * **Availability to work from 12:00 to 21:00 ARG** (mandatory) * Excellent communication skills, with empathy and approachability. * Ability to manage multiple clients simultaneously and efficiently. * Creativity to devise intelligent solutions — going beyond standard use cases for each client by identifying "hacks" and "workarounds" for obstacles. * Adaptability to the rapidly evolving environment of a fast-growing startup. * Strong time management and prioritization skills — for both your own workload and your clients’ needs. Join Us! Our **mission** is to empower people at work, making them happier and more successful. Our **purpose**: To bring happiness to the world of work. \| Learn more about us at: https://humand.co/es/