Summary: Join Quadcode as a Customer Support Operator to address customer inquiries via live chats and emails, provide product information, and resolve cases professionally. Highlights: 1. Support customer inquiries via live chats and emails 2. Provide accurate product information and resolve cases 3. Work in a friendly, enjoyable, and positive environment **About the Team** We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software\-as\-a\-Service (SaaS) solution to other brokers. **About the Team** Currently, we are seeking a dynamic and customer\-focused individual to join our team as a **Customer Support** **Operator**. As a Customer Support Operator, you will play a crucial role in supporting customer inquiries. **Available work schedules:****2 days on / 2 days off 10 PM \- 10 AM (GMT\+3\)****2 days on / 2 days off 3 PM \- 3 AM (GMT\+3\)** ### **Tasks:** * Answer customer inquiries via live chats and emails (no calls); * Provide accurate information about the products of the company; * Resolve cases in timely and professional manner; * Achieve quality and productivity targets set by the manager; * Perform other ad hoc tasks assigned by the manager. ### **Requirements:** * Fluency in Spanish and English languages both written and verbal; * Previous experience on a similar position would be considerate as an advantage; * Customer focus personality; * Great communication and analytical skills. ### **We offer** * Remote work model; * Competitive remuneration; * Friendly, enjoyable and positive environment. With a team of 500\+ creative and tech\-driven people across the globe, Quadcode is the place where ideas turn into impact, where every project is a chance to grow, innovate, and make your mark. **Join us today, and let's shape the future of fintech together!** *Note: All applications will be treated with strict confidence. We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.* \#LI\-NK1