#### **Job Description** **Location**: Argentina (Remote) **Employment Type**: Contractor **Minimum Experience**: 10\-12 Years **Position Overview** We are seeking an **SAP Managed Services Team Lead** to oversee a team of SAP support professionals, delivering high\-quality remote application support across multiple SAP modules. This role requires a balance of **hands\-on SAP expertise, leadership ability, and client management skills**. The Team Lead will ensure timely issue resolution, continuous process improvement, and optimal team performance, while serving as a primary point of contact for clients to maintain service excellence and adherence to SLAs. **Key Responsibilities** **Team Leadership \& Technical Oversight** * Lead and mentor a team of SAP support analysts, providing coaching, guidance, and performance management. * Manage day\-to\-day operations of SAP Managed Services, ensuring prompt resolution of incidents, service requests, and problem tickets. * Act as the escalation point for complex issues across SAP modules (FI/CO, MM, SD, HCM, etc.). * Monitor team performance against SLAs and KPIs; implement improvements where needed. * Stay updated on SAP technologies, updates, and best practices to effectively guide the team. **Client Success** * Build and maintain strong client relationships, ensuring alignment with business objectives. * Understand client requirements and deliverables, providing solutions that meet expectations. * Proactively identify opportunities for additional services (upsell/cross\-sell). * Resolve client concerns and continuously drive improvements in customer satisfaction. **Collaboration** * Facilitate communication between internal teams and clients. * Coordinate resources across departments to achieve milestones and resolve issues. * Partner with sales and account management teams to identify growth opportunities. **Documentation** * Maintain accurate documentation, including project plans, timelines, and progress reports. * Create and update customer records and profiles with up\-to\-date information. **Required Skills \& Qualifications** * Proven experience managing SAP support or managed services teams. * Strong knowledge of at least two SAP modules (FI/CO, MM, SD, HCM, etc.). * Hands\-on experience in SAP troubleshooting, configuration, and support. * Excellent communication and interpersonal skills with strong client management capability. * Familiarity with cloud platforms and SAP hosting environments. * Experience using service management tools (e.g., FreshService, ServiceNow). * At least one SAP certification (e.g., SAP Certified Application Associate). * Knowledge of ITIL practices and service delivery frameworks. * Ability to work independently, multitask, and perform in a fast\-paced environment. **Preferred Qualifications** * Bachelor’s degree in Information Technology, Business, or related field. * Experience managing remote teams and leveraging virtual collaboration tools. * Knowledge of SAP S/4HANA and cloud migration strategies. #### **Positions** 1 #### **Work Experience** 10\-12 Years #### **Job Type** Contract base, Remote #### **Location** Argentina (Remote)