Job Summary: We are seeking a Commercial Back Office professional to ensure the smooth operation of the commercial cycle through administrative, technical, and operational support to the sales team and customer portfolio management. Key Highlights: 1. Comprehensive support in tenders and proposal preparation 2. Efficient management of customer portfolios and commercial campaigns 3. Internal collaboration to ensure operational fluency and customer satisfaction At Kinetic Talent, we are currently looking for a Commercial Back Office professional whose mission will be to ensure the smooth operation of the commercial cycle by providing administrative, technical, and operational support to the sales team and by efficiently managing the customer portfolio. The objective is to guarantee that pre-sales and post-sales processes are executed error-free, optimizing response times and improving end-customer satisfaction. Main Tasks and Responsibilities * Efficiently manage assigned customer portfolios and commercial campaigns using CRM, email, telephone, WhatsApp, and other digital platforms, ensuring follow-up, prioritization, and achievement of commercial objectives. * Provide comprehensive support in tender processes, including reviewing and analyzing tender documents, coordinating administrative documentation, gathering technical requirements in coordination with the Engineering department, and assisting in preparing and uploading proposals onto relevant platforms. * Prepare periodic reports on campaign results and customer management, analyzing key metrics (contactability, conversion rates, response times, progress per stage, etc.) and proposing improvements to management practices. * Conduct active lead generation and prospecting of new customers, identifying commercial opportunities and forwarding qualified, CRM-registered leads to the sales team. * Ensure systematic and correct use of CRM, ERP, and other corporate tools, guaranteeing full traceability for each activity, opportunity entry, status tracking, and timely updates of commercial information. * Coordinate internally with Administration, Dispatch, and Technical Support, ensuring operational fluency between the commercial area and supporting departments, facilitating information sharing, documentation, and tracking of ongoing orders or purchase orders. * Provide operational support to Technical Support, assisting in coordinating on-site technical services (scheduling, client confirmation, prior documentation, post-service follow-up, and system registration). * Collaborate with the Administration department on collections management, contacting clients when necessary to expedite payments, confirm account statuses, request payment receipts, and keep system data up to date. Requirements 1. Education and Experience - Education: Completed Technical Secondary Education or students pursuing related technical/engineering degrees (Electromechanics, Electricity, or similar). - Experience: Minimum of 2 years in similar roles involving commercial support or corporate customer service. 2. Technical Knowledge - Digital Tools: Advanced proficiency in Excel (pivot tables, complex formulas) and fluent use of management systems (SAP, Salesforce, Oracle, HubSpot, or similar). - Languages: Intermediate level of English. 3. Soft Skills - Analytical Ability: To identify bottlenecks in the sales process. - Assertive Communication: Ability to negotiate internally and interact professionally with external clients. - Organization and Prioritization: Skill to handle multiple tasks under pressure without neglecting detail. - Service Orientation: Strong focus on facilitating the sales team’s work and resolving customer issues. Benefits - Compensation commensurate with responsibilities. - Opportunities for growth and development.-Requirements- Minimum education: Secondary 2 years of experience Languages: English Knowledge: Analytical ability, Communication, Sales administration, Commercial advisory, CRM, Tenders, Metrics, Customer prospecting, Sales, Customer service, Lead generation, Campaign management, Technical sales Keywords: office, salesman, saleswoman, seller, vendedor, comercial, salesperson