**We are looking for 2 Help Desk Support profiles!** A company with over 40 years of experience in software development in Argentina, composed of systems and insurance industry experts. Throughout its history, it has been recognized as one of the most stable and efficient solution providers in the sector. We are seeking a **Help Desk Support** professional to join a team at a major software company specializing in the insurance business. **Academic Background** Graduate or student in Systems, Computer Science, or related fields (preferred). **Required Experience** * At least 3 years of database management experience, preferably with SQL Server (mandatory). * At least 1 year of user support experience. * Basic knowledge of databases, C# and HTML. * Familiarity with ticket management platforms such as Jira, Zendesk, Trello or Slack. **Key Responsibilities** * Provide first-level support and resolve customer incidents. * Manage incidents reported across various digital products. * Appropriately escalate unresolved queries to the next support level. * Log, route and redirect incidents to ensure proper resolution. * Guide users through the problem resolution process. * Track cases until final closure. * Ensure accurate documentation and proper ticket closure. * Maintain high standards of customer service quality. **Mandatory Technical Skills** * Microsoft Office suite. * Windows operating system. * SQL. **Non-Mandatory Technical Skills** * C#. * HTML. * CSS. **Benefits** * Immediate hiring. * Formal employment relationship. * Hybrid work model (2 days onsite, 3 days remote). * Connectivity allowance and in-house technical support. * Professional growth opportunities. * Private health insurance. * Annual bonus. * Birthday leave. If you’re interested in joining a professional, continuously growing team, we look forward to your application. Job Type: Full-time Application Question(s): * How many years of experience do you have providing help desk support (user assistance, incident resolution, ticket management, etc.)? * How many years of experience do you have writing SQL database queries (SELECT, JOIN, filters, etc.)? Work Location: On-site employment