**JOIN OUR TEAM!** BetWarrior is a next\-generation digital gaming company with a bold mission: to redefine the way people experience sports betting and casino entertainment across Latin America. With a dynamic and diverse team, deep market insights, and cutting\-edge technology, we're creating an experience that is personalized, responsible, and always player\-first. **Great people, bold ideas, and a sharp focus on user experience set us apart** We operate in a highly competitive industry—innovation, speed, and execution are critical to our success. We’re now entering a phase of accelerated growth and are looking to professionalize our delivery function. That’s where you come in. We’re looking for a **Senior Cloud Support** **Engineer** to help us scale smarter, move faster, and raise the bar across everything we do **In this role, you'll:** * Provide advanced strategic knowledge and technical oversight to identification and containment of incidents. * Delegate response tasks effectively and prioritize response actions across multiple incidents. * Create detailed timelines and other supporting documentation. * Work with partner teams to provide technical analysis of cases to assist in the development of mitigation and detection techniques. * Turn technical analysis into high\-quality incident after\-action reports. * Understand the Business Lines and IT organization. * Advanced problem\-solving skills. * Develop a solid understanding of the application and infrastructure components supporting the business units * Establish the capabilities to resolve the incident and restore service as rapidly as possible and driving all activities related to resolving the issue. * Identify trends on the monitored IT systems that could impact business operations. * Use AWS to deploy development, QA \& production apps. * Document solutions \& decisions across the whole development cycle. * Work with partner teams to automate and improve processes to help support business growth. * Advanced troubleshooting skills. **We’re looking for someone who brings:** * Experience in troubleshooting and managing cloud infrastructure production environments. Experience mainly in AWS (EC2, RDS, Lambda, S3, Load Balancer, ECS, EKS, etc.). * Experience with REST APIs in a microservices architecture. * Experience with monitoring systems. Zabbix, ELK Stack, AWS Cloudwatch. * Experience with Cloudflare or other CDN services. * Experience with Database \- MS SQL Server / PostgreSQL. * Experience with ticketing systems \- Jira Service Management / SW / Confluence. * Familiarity with authentication and security best practices (SAML, SSO). * An understanding of networking concepts, DNS and load balancers. * Understanding of Azure core services. * Must have a deep understanding of Kubernetes and Docker architecture and associated tools. * Experience in building processes for deploying to a Kubernetes based environment. * Experience Building end to end CI/CD pipeline to build, test and deploy to different AWS environments such as lambda, EC2, ECS, EKS etc. * Upper Intermediate or above English level. **Bonus points if you also have** * Work with Azure, GCP. * Programming languages: Java or Python. * Working experience in an Agile organization. * Knowledge in ITIL methodologies. **We expect every team member to live our values:** **Accountability \& Ownership –** Take charge, own your craft **Reliability –** Deliver with quality and consistency **Teamwork –** Collaborate, challenge, and grow together **Winner Spirit –** Compete with purpose and grit **Wellbeing –** Build a career that energizes you **Curiosity \& Innovation –** Keep questioning. Keep improving