eCommerce Customer Service Representative

Description

Job Summary: We are seeking a proactive and solution-oriented eCommerce Customer Service Representative with experience in online sales platforms to provide comprehensive and strategic customer support and ensure a positive shopping experience. Key Highlights: 1. Opportunity to grow within a results-oriented team 2. Positive work environment and real growth opportunities in eCommerce 3. Performance-based awards and goal achievement incentives We are looking for an eCommerce Customer Service Representative · We are a company experiencing continuous growth within the eCommerce ecosystem, and we aim to welcome a proactive, solution-oriented, and customer-focused individual with experience on platforms such as Mercado Libre, Tienda BNA, and Provincia Compras to deliver comprehensive and strategic customer service. · Responsibilities: Provide efficient customer service across multiple channels: Mercado Libre, Tienda Nube, email, social media, etc. Handle inquiries, complaints, and returns on marketplace platforms. Monitor and ensure a positive, seamless, and clear shopping experience for customers. Collaborate with logistics, sales, and marketing teams to resolve issues and improve processes. Support operational product management tasks: stock control, pricing, listings, and promotions. Participate in promotional campaigns and commercial initiatives on online platforms. Track metrics related to customer satisfaction, response times, and overall channel performance. · Requirements: Proven experience in eCommerce customer service (minimum 1 year). Proficiency in Webcentrix platform for customer service and complaint management on Mercado Libre and Tienda Nube. Familiarity with sales platforms such as Tienda BNA, Provincia Compras, Tienda Nube, Mercado Libre, or similar. Knowledge of the Mobbex platform. Monitor and detect potential financial fraud in credit card transactions conducted via the eCommerce channel. Ability to manage multiple tasks simultaneously in a dynamic environment. Excellent written communication skills. Advanced command of spelling and writing, with the ability to communicate clearly, professionally, and coherently. Proactive attitude with capacity to identify improvement opportunities. Basic knowledge of eCommerce or ERP metric analysis and management tools is valued. · We Offer: Competitive salary. Opportunity to grow within a results-oriented and continuously improving team. Full-time employment under formal labor contract. Positive work environment and real growth opportunities in the eCommerce area. Birthday leave day. Fresh fruits and healthy snacks. Free cafeteria. Gym or physical activity reimbursement. Discount on all our products. Performance-based awards and goal achievement incentives. · Work Mode: On-site in Ciudad Madero, Greater Buenos Aires Schedule: Full-time · If you have customer service experience and are passionate about the eCommerce world, we want to meet you!. -Requirements- Minimum Education: Tertiary 1 year of experience Skills: Teamwork Keywords: demonstrator, fair representative, traveling salesperson, agent, representative, agent, representative, care, costumer, customer