**Company Overview** -------------------- At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. **Department Overview** ----------------------- The Software Engineer is part of the Solutions and Services department. This department is responsible for executing implementation and post-implementation services according to contractual specifications, market best practices and internal guidelines, efficiently and with a strong customer focus. All services must be delivered with excellence, exceeding customer expectations.**Job Description** ------------------- You will act as the software and database technical contact point during the CAD 911 support phase and potential expansions. Ensure proper software solution implementation, acting as an intermediary between the customer and Motorola's support team. Translate customer requirements into technical specifications for delivery to the vendor and audit the implementation. Teamwork is essential when working with hardware IT engineers where solutions will be installed on-site. During the support phase, create and oversee guidelines to ensure optimal performance of software and databases, serving as the contact point for escalating software and database issues. Escalate issues to the vendor if necessary. This role will be primarily responsible for software and databases operating in a mission-critical environment. **Responsibility Scope** Technical responsibility for ensuring the CAD product lifecycle at the customer site related to core IT subsystems. Support customer activations and be responsible for configuration adjustments as needed for management acceptance testing. Contribute IT expertise to the project team, supporting or interacting with the customer support manager, customer technical counterparts, and vendor IT experts. Ensure configurations meet customer expectations as well as industry and product standards. Responsible for accurate management of administrative system data records. Responsible for software and database administration and configuration using a comprehensive skill set, including primary experience in Windows Server, Linux, SQL Server, and others such as PBX and networking. Experience with SSRS is highly valued. Networking knowledge including firewalls, servers, WAN, LAN, and PC platforms. **Basic Requirements** ---------------------- * **This position works 100% from Santa Fe city,** business hours Monday to Friday, with rotating 24/7 on-call shifts. * Bachelor's degree or equivalent Engineering degree. * Intermediate level of English proficiency across all skills. * More than 3 years of related education or work experience. * Experience in problem solving. * Database experience is valued: SQL Server, SSRS (SQL Server Reporting Services). * IT certifications such as VMware, Microsoft Administration or others are valued. * Experience monitoring or supporting network protocols: VPN, MPLS, VoIP, SIP, SNMP. * Experience administering Microsoft CRM, antivirus and backup solutions. * Experience with network monitoring tools such as Nagios, Zabbix, Solarwinds, Federos, PagerDuty or other dashboard monitoring solutions. * Experience with ServiceNow, Remedy, iTOP or other ITSM platforms. * Availability to work overtime when necessary. **#LI-AN1** **Travel Requirements** ----------------------- Under 10%**Relocation Provided** ----------------------- None**Position Type** ----------------- Experienced**Referral Payment Plan** ------------------------- Yes***EEO Statement*** Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.