**Operations \& Support Analyst** --------------------------------- ### **About the Company** Our client is a t fast\-growing **AI\-powered software startup** supporting consulting, finance, and enterprise clients. They build intelligent automation tools that help teams save time and work smarter. We’re scaling fast and need a highly organized **Operations \& Support Analyst** to keep our daily operations running smoothly. This role requires someone **detail\-oriented, reliable, structured, and strong in vendor coordination**. If you’ve handled **vendor assessment**, operational tasks, and support workflows before, you’ll thrive here. **About the Role** ------------------ This is a hybrid Operations \+ Support position where you will: * Manage client support tickets * Coordinate internal operations * Conduct **vendor assessment and vendor communications** * Maintain documentation * Support logistics, scheduling, and cross\-team workflows You’ll work with a lean global team (US \+ LATAM \+ India), so clear communication and strong follow\-through are essential. **Key Responsibilities** ------------------------ ### **Client Support \& Ticket Management** * Manage incoming support tickets and provide timely, professional responses * Escalate issues to technical or product teams * Track recurring issues, update FAQs, and identify automation opportunities ### **Operational Support \& Coordination** * Execute recurring operational tasks with accuracy * Assist with scheduling, documentation, and internal workflows * Maintain Notion/Google Docs for internal processes * Ensure cross\-team alignment and timely follow\-up ### **Vendor Management (MUST\-HAVE)** * Conduct **vendor assessment and comparison** * Support vendor onboarding and documentation * Communicate with vendors regarding deliverables, timelines, and expectations * Maintain a vendor database and structured tracking system **Qualifications** ------------------ ### **Experience** * **1–3 years in operations, support, logistics coordination, or vendor management** * Demonstrated experience in **vendor assessment** (**non\-negotiable**) * Experience with ticketing systems (HubSpot, Zendesk, Intercom) is a plus * Strong English (written \& spoken) * Familiarity with AI tools (ChatGPT, Claude, Notion AI) or willingness to learn ### **Skills** * Highly organized, structured, and reliable * Excellent communication across multiple teams * Ability to manage simultaneous tasks and deadlines * Proficiency in Google Workspace, Notion, Slack, Excel/Sheets ### **Personal Attributes** * Detail\-oriented with strong follow\-through * Curious and comfortable in fast\-paced environments * Proactive problem\-solver * Comfortable working independently with supervision when needed **What We Offer** ----------------- * USD $1,000–$1,400/month (contractor) * Monday–Friday LATAM schedule * Local holidays \+ paid time off * 100% remote * A growing AI startup with strong career growth paths