Shift Supervisor

Description

Job Summary: We are seeking a Shift Supervisor for PedidosYa Market in Río Cuarto, responsible for ensuring smooth operations, coordinating teams, and maintaining high standards of quality and safety. Key Responsibilities: 1. Lead picking teams and operations at PedidosYa Market 2. Ensure quality, safety, and process standards 3. Contribute to team productivity and development **About the Company** PedidosYa is part of Delivery Hero, the world’s leading delivery company operating in over 70 countries globally. PedidosYa is Latin America’s leading technology company in delivery and quick commerce. It is a simple, fast, and accessible platform connecting millions of users, merchants, and delivery personnel with a wide variety of products and services offered by the community. The company operates across 15 Latin American countries and launched PedidosYa Market in 2020 — the first 100% digital marketplace delivering groceries and household essentials within 10 minutes of order placement. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX index. **The PedidosYa Market team is growing, and we’re looking for you to join one of our fastest-expanding businesses. PedidosYa Market is the first 100% digital marketplace delivering groceries and household essentials within 10 minutes of order placement, with user experience at the core of business success. It consists of strategically located stores, closed to the public and dedicated exclusively to online sales and delivery.** **Job Description** **We have an opportunity for you — we’re hiring a Shift Supervisor in Río Cuarto.** * Ensure correct store operations (picking process) during your shift, maintaining high Quality standards in alignment with Company Processes and Policies. * Coordinate the team and its tasks, assigning resources according to priorities and maximizing productivity; resolve any conflicts arising during your shift. * Ensure appropriate staffing per day and shift, maintaining constant communication with the Store Manager regarding team performance. * Monitor team performance and support the Store Manager in executing administrative store processes (inventory management / shrinkage control / invoicing / people management / maintenance). * Guarantee that the store complies with regional and local food safety, occupational health, and environmental policies. You are responsible for reporting all deviations from these policies occurring in the store. * Support the Store Manager in monitoring in-store tasks, developing team members professionally, and suggesting improvements to increase productivity. * In the Store Manager’s absence, coordinate work shifts and determine operational mode in the store. * Control and manage organization of the receiving and dispatch area: clear space and prepare necessary equipment. * In the Store Manager’s absence, supervise the entire receiving process and assume responsibility. Report to your leader in case of any conflict with a supplier. * Be responsible for delegating to or performing merchandise receiving — inspecting trucks, SKUs, and quantities. Check product expiration dates and quality upon receipt (product integrity, refrigerated and frozen item temperatures). In the Store Manager’s absence, reject products failing to meet our established standards and procedures. * Be responsible for delegating or performing merchandise intake, restocking shelves and cold equipment, complying with standards for order, safety, quality, and hygiene — serving as a role model for your team. * Ensure proper training of your staff in accordance with company standards and policies (e.g., Onboarding/Offboarding processes), safeguarding operational excellence. * Drive initiatives to improve employee morale and motivation in the store — organizing rituals, communicating updates, and integrating PeYa culture into daily operations. \- Use systems such as Tableau, Ops Portal, Workday, Gmail, Orquest, and Pelican for planning and executing administrative procedures. \- Analyze business metrics to foster operational excellence and store productivity. * Be accountable for inventory integrity and achieving established Accuracy targets. * Plan and coordinate cyclic counts together with the Store Manager. * Conduct or delegate scheduled counts to pickers, adhering to procedures to help maintain accurate inventory levels. **Requirements** **What We Expect From You:** * **Experience in similar roles leading work teams.** * **Proficiency with Office tools (Excel, Word, PowerPoint) and Google Suite.** * **Action-oriented mindset and problem-solving ability.** * **Strong interpersonal skills; ability to build positive relationships and trust. Autonomy.** **Additional Information** At PedidosYa, impact is measured not only by results but also by how we achieve them. We seek top talent — people who resonate with our values, our way of thinking, decision-making, and daily collaboration. What you achieve matters — but how you achieve it defines us. By playing as a team, we drive business and ecosystem growth while simplifying everyday life for millions of people. **Learn about our values** **here****.** Talent diversity strengthens our Culture and organization. We play as a team in everything we do — and what we love most is fostering diverse and inclusive teams that bring varied perspectives to PedidosYa. Our job opportunities are open to everyone, regardless of gender identity, sexual orientation, ethnic origin, religion, age, disability, or other individual characteristics. If you require any reasonable accommodation or specific accessibility support for your interview, please indicate this clearly in your application. Also, feel free to share your pronouns (he/him, she/her, they/them) from your first contact. \#CulturaPeYa \#LaDiversidadNosPotencia