**Company Overview** -------------------- Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee\-first, performance\-based culture and for over 25 years, we have a demonstrated history of supporting category\-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short\-term and long\-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people\-first approach, Milestone continues to deliver industry\-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. **Job Overview** ---------------- **Role Summary** The Desktop Support Technician provides basic technical assistance and support to internal end users as well as augments the IT support team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory. **Responsibilities \& Tasks** Responsibilities: 1\. Monitoring and maintaining computer systems, video conferencing, and networks within the office. 2\. Follow SOP documentation and escalate issues appropriately to higher\-level staff. 3\. Inventory management of new and old devices. 4\. General IT housekeeping projects assigned by client manager or lead. 5\. Wiping PC hard disks and imaging new devices. 6\. Booting PC's and checking OS compatibility. 7\. Help with equipment move for E\-waste. **Experience, Skills and Qualifications Required** Required Skills: 8\. Strong service\-oriented mentality. 9\. Excellent communication/interpersonal skills, ability and willingness to learn and cross\-train with other IT staff members. 10\. Recent hands\-on technical experience with Windows 10, G\-suite, Exchange, Mac OSX (High Sierra, Sierra), Microsoft Active Directory, system imaging, PC and Apple hardware, and mobile devices. 11\. Basic knowledge of corporate data networks. 12\. Recent experience with remote access and remote tools for troubleshooting PC issues. Optional Skills: 13\. Experience working with Service\-Now, JAMF, SCCM, CrashPlan, Zoom, Okta, and/or Ring Central. **Compensation** ---------------- Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job\-related knowledge, skills, experience, licenses or certifications, and location. **Our Commitment to Diversity \& Inclusion** -------------------------------------------- *At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.* *Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.* *We welcome the unique background, culture, experiences, knowledge, innovation, self\-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.*