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Job Summary: We are seeking Technical Support Representatives to transform technical frustrations into excellent experiences by handling inquiries regarding cable, telephony, and internet services, and resolving issues during the first contact. Key Highlights: 1. Transform technical frustrations into positive experiences 2. Diagnose and resolve technical issues during the first contact 3. Guarantee high-quality service and customer satisfaction Are you passionate about technology and do you enjoy helping people? Join the Konecta team — a leading company in Customer Experience Solutions and Process Management! · We are currently looking for Technical Support Representatives for our offices in Resistencia, Chaco. Your primary objective will be to transform technical frustration into an excellent customer experience. · What will your challenges be? · * Handle inquiries and complaints from end users regarding cable TV, telephony, and internet services. * Diagnose and resolve technical issues during the first contact, avoiding unnecessary on-site technician visits. * Assist with occasional billing-related inquiries. * Deliver high-quality service reflected positively in customer satisfaction surveys. · What are we looking for? · * Prior customer service experience (Mandatory). * Studies or degree in Engineering, Computer Science, or related fields (Desirable). * Completed secondary education (academic transcript or certificate mandatory). * Strong empathy, excellent oral communication skills, and problem-solving orientation. * Residence: Resistencia, Chaco, or nearby areas (Mandatory). · Work Conditions: · * Employment Mode: 100% On-site * Schedule: Afternoon/Night shift, between 3:00 PM and 11:00 PM. · At KONECTA, we care about your well-being and support your professional development at every stage of your growth. That’s why we offer: · - Real opportunities for professional growth; - Ongoing training and learning through our Konecta University; - Recognition programs; - Benefits for dining and cinema; - Discounts on universities and online courses; - Discounts on travel and tourism; - Benefits for sports and gyms; - Active breaks and wellness spaces; - Community 5.0: Continuous training in Generative AI. · At Konecta, we value diversity. All our job openings are open to persons with disabilities, individuals over 45 years old, non-binary and transgender individuals. We believe diverse teams drive innovation. · JOIN KONECTA AND DEVELOP YOUR COMMERCIAL PROFILE WITH US. -Requirements- Minimum Education: Secondary School Years of Experience Age: 18 years or older Keywords: demonstrator, fair representative, traveling salesperson, agent, representative, agente, representante, support, apoyo, soporte, technologist, technician, tech, technician, technology, tecnologia, technologist
