Summary: Join a fast-growing international travel-tech company as a Customer Support Specialist, resolving client issues, advising on bookings, and communicating with suppliers and hotels. Highlights: 1. Help clients and partners with booking changes through a CRM system. 2. Provide expert advice on bookings and company products. 3. Engage with suppliers, hotels, and clients via email and phone. **Hey there!** Are you ready to join a fast\-growing international travel\-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Modification Team) to help us keep our clients happy and our operations smooth. ### **Who We Are:** We're a fast\-growing international travel\-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you! **Requirements** ### **What You’ll Do:** * **Rapidly and effectively resolve client issues:** Helping clients and partners to handle requests to cancel or change bookings through our CRM system. * **Advise clients:** Provide expert advice on bookings and our products. * **Communicate:** Engage with suppliers, hotels, and clients via email and phone. * **Work with systems:** Utilize CRM systems and our internal databases efficiently. ### **What We’re Looking For:** * **English Proficiency:** Upper Intermediate level (both spoken and written). * **Soft Skills:** Kindness, empathy, stress\-resistance, politeness, and responsibility. * **Quick Learner:** Ability to learn quickly and stay results\-focused. * **Tech Requirements:** A functioning computer and microphone. * **Travel Knowledge:** Understanding of the travel business and booking systems is an advantage! **Benefits** ### **What We Offer:** * + **Remote Work:** Work from the comfort of your home. + **Great Team:** Join a young and active team of super specialists. + **Flexible Schedule:** 2 days\-on after 2\-days off from from 3 p.m. to 3 a.m. Argentina time + **Competitive Salary:** Earn a base salary of 600 EUR \+ up to 150 EUR in bonus KPI + **Challenging Tasks:** Tackle interesting and ambitious tasks that will elevate your professional skills. + **Continuous Learning:** Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend. + **Perks:** Enjoy corporate discounts on hotels and other services. ### **The Process:** * **Application and Assessment:** You'll receive an assessment link when you apply, if there's a match, you'll be invited to an interview with our HR. * **Meeting with HR:** A friendly chat with our HR team. * **One minute Internet Speed Test:** Just to make sure you’re all set for remote work. * **Interview results and offer!** Learn more about our data protection practices in our Privacy Policy: https://emergingtravel.notion.site/recruitment\-privacy\-notice If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!