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Job Summary: We are looking for a User Researcher to generate actionable insights that guide the design and development of digital products, combining analytical skills with curiosity about human behavior. Key Highlights: 1. Design and execute end-to-end qualitative and quantitative research. 2. Identify behavioral patterns and critically analyze data. 3. Communicate findings clearly for strategic impact. At **\#EquipoDespegar**, we are a team of exceptional professionals dedicated to creating the best experiences so that travel enriches people’s lives. We work collaboratively, engage deeply, aren’t afraid to make mistakes, and always aim higher. **\#EquipoDespegar** means growth, development, setting ambitious goals—and not stopping until they’re achieved. We innovate, create, learn from our mistakes, and thereby consolidate ourselves as Latin America’s leading travel platform. We solve complex problems and develop new technology-based solutions to remain at the forefront of the travel industry. **We have a new challenge for those who:** * Are protagonists of their professional development and seek to maximize their talent. * Centralize information and aspire to deliver high-quality solutions. * Are natural “pushers” who get things done. * Are demanding, competitive, refuse to settle for merely meeting expectations, and constantly strive to surpass themselves. We seek a User Researcher who combines analytical skills with curiosity about human behavior. This person will be pivotal in generating actionable insights that guide the design and development of our digital products. If you’re passionate about understanding how people interact with products and enjoy translating complex data into strategic decisions, this opportunity is for you. ### **Key Responsibilities:** * Design, plan, and execute end-to-end research using both qualitative and quantitative methodologies. * Explore our users’ habits, motivations, and preferences, and understand their needs, pain points in the experience, and mental models. * Identify behavioral patterns based on users’ interactions with our digital products. * Critically analyze data, considering both user needs and business problem resolution. * Systematize useful findings and conclusions into clear, structured reports focused on generating strategic impact and supporting decision-making. * Communicate results clearly and effectively to diverse audiences—both technical and non-technical. * Participate simultaneously in multiple research initiatives, adapting to the pace and needs of each team and project. ### **What We’re Looking For:** * Prior experience in exploratory and/or generative qualitative research. * Knowledge of and ability to implement quantitative research methodologies. * Advanced Portuguese is mandatory. The role involves direct contact with end users across Latin America, including Brazil. * Solid understanding of the digital product lifecycle and user-centered design processes. * Strong organizational skills, autonomy, and proactive thinking in agile, dynamic environments with multiple stakeholders. * Excellent communication skills and the ability to translate complex findings into clear, actionable insights. ### **Nice to Have:** * Prior experience working on high-impact digital products. * Proficiency and critical thinking in developing and applying artificial intelligence tools. **What We Offer:** \\uD83D\\uDCCCTo join an industry-leading company. \\uD83D\\uDCCCTo be part of a team of professionals passionate about travel, technology, and enabling others’ journeys. \\uD83D\\uDCCCTo join a team that leverages technology as a path to innovation and opportunity resolution. \\uD83D\\uDCCCTo build your own career in a competitive and challenging environment. If you want to join a unique market team that loves solving problems, innovating, and creating value—join us! Make Despegar your next destination! *At Grupo Despegar, we are committed to fostering an inclusive workplace where meritocracy and equal opportunity are integral to all our talent management processes, promoting diversity as part of our continuously evolving culture.* We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
