eCommerce Customer Service Representative

Description

Job Summary: We are seeking a proactive and solution-oriented eCommerce Customer Service Representative with experience in key platforms to deliver comprehensive and strategic customer support and oversee a positive shopping experience. Key Highlights: 1. Efficient customer service through multiple eCommerce channels. 2. Collaboration with logistics, sales, and marketing teams. 3. Growth opportunities within a results-oriented team. We are looking for an eCommerce Customer Service Representative · We are a company experiencing continuous growth within the eCommerce ecosystem, and we aim to bring onboard a proactive, solution-oriented, and customer-focused individual with experience on platforms such as Mercado Libre, Tienda BNA, and Provincia Compras to deliver comprehensive and strategic customer support. · Responsibilities: Deliver efficient customer service across various channels: Mercado Libre, Tienda Nube, email, social media, etc. Manage inquiries, complaints, and returns on marketplace platforms. Monitor and ensure a positive, smooth, and clear shopping experience for customers. Collaborate with logistics, sales, and marketing teams to resolve issues and improve processes. Support operational product management tasks: stock control, pricing, listings, and promotions. Participate in promotional campaigns and commercial activities on online platforms. Track metrics related to customer satisfaction, response times, and overall channel performance. · Requirements: Proven experience in customer service for eCommerce stores (minimum 1 year). Proficiency in Webcentrix platform for customer service and complaint management on Mercado Libre and Tienda Nube. Knowledge of sales platforms such as Tienda BNA, Provincia Compras, Tienda Nube, Mercado Libre, or similar. Familiarity with the Mobbex platform. Monitor and detect potential financial fraud in credit card transactions conducted via the eCommerce channel. Ability to manage multiple tasks simultaneously in a dynamic environment. Excellent written communication skills. Advanced command of spelling and writing, with the ability to communicate clearly, professionally, and coherently. Proactive attitude with the ability to identify improvement opportunities. Basic knowledge of eCommerce or ERP metric analysis and management tools is valued. · We Offer: Competitive salary. Opportunity to grow within a results-oriented and continuously improving team. Full-time employment under a formal labor contract. Positive work environment and real growth opportunities in the eCommerce area. Birthday leave day. Fresh fruits and healthy snacks. Free cafeteria. Gym or physical activity reimbursement. Discount on all our products. Performance- and goal-achievement-based bonuses. · Work Mode: On-site in Ciudad Madero, GBA Working Hours: Full-time · If you have customer service experience and are passionate about the eCommerce world, we want to meet you! -Requirements- Minimum Education: Tertiary 1 year of experience Skills: Teamwork Keywords: demonstrator, fair vendor, traveling salesperson, agent, representative, agente, representante, care, costumer, cliente