Job Summary: We are seeking an entry-to-mid-level Application Tech Support Practitioner to provide technical support for incident management and collaborate with cross-functional teams. Key Highlights: 1. Technical support for incident management with a customer-focused approach. 2. Collaboration with cross-functional teams to ensure project success. 3. Opportunity to work with networking and security technologies. * Infrastructure Services is a leading infrastructure services provider in the region, focused on delivering high-quality solutions to its customers. **Responsibilities:** As an **entry-to-mid-level Application Tech Support Practitioner**, you will be responsible for providing technical support for incident management. Your daily activities will include identifying and resolving technical issues, managing customer relationships, and collaborating with cross-functional teams to ensure project success. Advanced knowledge of **Incident Management** is required. + Provide technical support for incident management + Analyze and resolve technical issues + Manage customer relationships + Collaborate with cross-functional teams to ensure project success **Work Experience:** Advanced English / Bilingual Minimum 1 year of hands-on professional experience in networking technologies. University degree in Computer Science, Electrical Engineering, or a related field. * **Required Knowledge and Skills:** * Experience in Layer 2/Layer 3 Switching and Routing, and Firewalls, with focus on Cisco, Fortinet, Palo Alto, and Juniper platforms. * Understanding of Cisco- and Aruba-based Wi-Fi technology. * General knowledge of networking concepts and components (DNS, DHCP, NAT, firewalls, switches, routers, etc.). * Solid understanding of TCP/IP services. * Understanding of network security principles. * Ability to independently handle medium-complexity tasks. * Strong organizational skills; ability to work with minimal supervision. * Excellent oral, written, and interpersonal communication skills. * Ability and willingness to learn new technologies. * Ability to work under tight deadlines. * Understanding of ITIL service management concepts. * In-depth knowledge in at least one networking specialty. * Strong communication skills. * Proactive customer orientation. * Autonomy. * Professional attitude toward customers.