Job Summary: We are seeking an innovation-driven professional to support our conversational transformation journey by designing and developing chatbots and leading our AI Center of Excellence. Key Highlights: 1. Design, development, and optimization of virtual agents and chatbots using LLMs. 2. Strategic role as the technical reference for the AI Center of Excellence. 3. Establishment of standards, best practices, and AI governance. We are the leading organization in the Argentine insurance market, with the most extensive experience and geographic presence. Not only do we continuously enhance and update our technological platform, but we also study potential improvements to products and processes to increase operational efficiency. As a result, we are one of the leading providers of Auto and Life Insurance, holding a leadership position in the market. Furthermore, we continue expanding into other property lines—both personal and commercial—offering a broad portfolio of products. Additionally, we promote diversity, equity, and inclusion across gender, religion, people with and without disabilities, LGBTIQ+, generations, ethnicity, ideas, and opinions through various initiatives throughout the year, aiming to build a more diverse workplace that ensures equal opportunity and inclusion. It is our differences that make the difference. Looking ahead, we aspire to remain close to people, offering simple and accessible insurance solutions—because what drives us is becoming lifelong partners to our customers. La Caja is part of the Generali Group, which holds a strong international presence in the insurance market and represents the Group’s largest footprint in Latin America. We seek an innovation-driven professional to support our company’s conversational transformation. You will be responsible for designing, developing, and deploying conversational chatbots while ensuring their usage and adoption. Moreover, you will assume a strategic role as the primary point of contact and technical reference for our new AI Center of Excellence (CoE), where you will define standards, best practices, and guide AI adoption across the entire organization. Key Responsibilities: Conversational AI Development: Design & Development: Build, train, and optimize virtual agents and chatbots using Large Language Models (LLMs) and architectures such as RAG (Retrieval-Augmented Generation). Technical Implementation: Integrate AI solutions with internal systems, databases, and third-party APIs to enable automated workflows. Optimization: Continuously improve bot accuracy and fluency through interaction analysis, prompt engineering, and model fine-tuning. Center of Excellence (CoE) Reference: Point of Contact: Serve as the main liaison between business units and the technical team to identify AI implementation opportunities. Governance & Standards: Establish development guidelines, data security protocols, and ethical AI usage policies within the company. Evangelization: Train other teams and foster an innovation culture by sharing success stories and emerging market trends. Requirements: Technical Requirements (Hard Skills) Programming: Advanced proficiency in Python (mandatory) and experience with frameworks such as LangChain or LlamaIndex. AI Models: Experience working with APIs from Microsoft Copilot, OpenAI, Anthropic, Google Gemini, or open-source models (e.g., Llama, Mistral). Natural Language Processing (NLP): Strong knowledge of embeddings, vector databases, and dialogue management. Soft Skills Project Leadership & Communication: Ability to explain complex technical concepts to non-technical audiences (stakeholders). Strategic Thinking: Vision to understand business challenges and translate them into scalable technological solutions. Benefits: Excellent work environment Continuous training Global development opportunities* Significant insurance discounts for you and your referrals Birthday leave day Company anniversary bonus ️ 17 vacation days, activated in January—you can take them whenever you choose! Hybrid work arrangement Affordable cafeteria for breakfast and lunch Bike-to-work program! We provide changing rooms and bike storage ‍‍ Well-being activities Extended paternity leave Newborn kit and annual school assistance benefit Daycare and extended summer camp allowance—and many more! *La Caja is currently part of Generali Group—the global insurance leader present in 50 countries worldwide, with over 72,000 employees serving 65.9 million customers. ️ *La Caja is a socially committed company—THSN is our corporate volunteering program, a global Generali Group initiative aimed at unlocking the potential of vulnerable individuals worldwide and improving their quality of life. In partnership with NGOs Haciendo Camino and Fundación Emmanuel, we empower parents of children aged 0–6 through workshops on positive parenting, nutrition, and vocational skills—reaching 600 families annually in the communities of La Plata and Santiago del Estero.