Client Operations Manager (Administrative & Financial Oversight)

Description

Summary: We are seeking a proactive, solutions-driven Client Operations Manager to oversee and optimize client administrative operations, ensuring accuracy and accountability. Highlights: 1. Take full ownership of client administrative operations 2. Strengthen processes and enforce accountability across the team 3. Identify risks proactively and prevent recurring issues At **ANAT Business for Business (Cleveland, OH)**, we are looking for a proactive, solutions\-driven **Client Operations Manager** to take full ownership of client administrative operations. This is a fully remote position. This is not a “pass\-the\-task” role. You are responsible for ensuring processes are executed correctly — and stepping in to resolve issues when they are not. **What You’ll Do** * Oversee Client Admins (6\) handling invoices, collections, bookkeeping, and documentation * Ensure financial and administrative processes are executed accurately and on time * Provide support and guidance when billing or account issues arise * Take responsibility when problems occur and drive resolution end\-to\-end * Act as escalation point for operational or client\-related challenges * Identify risks proactively and prevent recurring issues * Strengthen processes and enforce accountability across the team **What We’re Looking For** * 3\+ years of experience in operations, administration, or client management * Strong understanding of invoicing, collections, and administrative workflows * Experience supervising or leading administrative teams * Strong analytical and problem\-solving skills * High ownership and accountability mindset * Detail\-oriented, structured, and proactive * Excellent English communication skills If you take ownership, think critically, and solve problems instead of passing them along — we want to hear from you. Job Types: Full\-time, Contract Application Question(s): * Please describe your experience leading and supervising administrative teams (such as Client Admins, Operations Assistants, or similar roles). How many years of leadership experience do you have, and what was the approximate size of the teams you managed? * What is your HOURLY salary expectation in U.S. dollars? * Do you have availability to work full time during Eastern Time hours (9:00 AM to 5:00 PM ET)? Work Location: Remote